PartsIPS

PartsIPS, an online supplier of appliance parts for the US market

PartsIPS operates an online store specialising in replacement components for household appliances. According to its own presentation, the company serves homeowners, service technicians, maintenance professionals and repair businesses throughout the United States, and its catalog brings together thousands of parts from a range of appliance manufacturers.

The site is built around a search that works by model, part number and brand, a one-page checkout and a wishlist and account area for registered customers. The company describes its purchasing process as secure and its shipping as safe, and states that it delivers across all 50 states.

Appliance categories covered

The catalog is organised by the type of appliance the part belongs to. The categories listed by the company are:

• Refrigerators
• Dishwashers
• Washers and dryers
• Ranges and ovens
• Cooktops
• Microwaves
• Freezers
• Ice makers
• Garbage disposals
• Other home appliances

Brands in the catalog

The store groups its offer by manufacturer. Among the brands named on the site are Whirlpool, GE, LG Electronics, Samsung, Frigidaire/Electrolux, Bosch, Danby, Speed Queen, Fisher & Paykel, Dacor, Asko, AeonAir, Blomberg, Airsled, Broan, Bertazzoni, Classen, Elica, Haier, Hestan, Hisense, Inovate, Insignia, Jason Illinois Inc, Kelon, Kenmore, Liebherr, Magic Chef, Midea, Miele, Panasonic, Scotsman, Smeg, Sharp, Silhouette, U-line and Viking, alongside a section for appliance installation kits and an entry for other brands.

Featured parts and price examples

The featured products shown on the site illustrate the type of components handled and their listed prices at the time of writing this profile. Several carry an in-stock label, while others appear as out of stock:

• LG Gasket Assembly, part ADX75731702, listed at $160.34 and marked in stock.
• LG Ice Maker Assembly kit, part AEQ73449909, listed at $210.89 and marked in stock.
• GE Main Control Board, part WH22X37840, listed at $136.70 and marked in stock.
• GE Autofill Pitcher, part WR01X46146, listed at $133.69 and marked in stock.
• GE Dispenser Drawer Assembly in white, part WH42X34717, listed at $29.43 and marked in stock.
• GE Glass Frame Assembly XL Lid, part WH44X26695, listed at $152.28 and marked in stock.
• LG Rack Assembly, part AHB73249104, listed at $130.72 and marked in stock.
• GE Tubular Main Burner, part WB16X10034, listed at $301.90 and marked in stock.
• GE Rangetop Glass Assembly, part WB62X25972, listed at $637.45 and marked in stock.
• GE Pan Middle Assembly, part WR71X38328, listed at $46.70 and marked in stock.
• GE Control, part WS21X10053, listed at $215.67 and marked out of stock.
• Samsung Assembly Ice Maker-mech, part DA97-21995A, listed at $190.15 and marked out of stock.
• Samsung Assembly Frame Cook Top, part DG94-00993A, listed at $563.17 and marked in stock.
• Whirlpool Cooktop, part W11156895, listed at $263.53 and marked in stock.

Sourcing and stated approach

The company explains that it obtains its products through a network of authorised distributors, manufacturer-approved suppliers and established industry partners. It states that this network allows it to offer a broad selection of parts while focusing on quality, reliability and product authenticity, and that it aims to provide OEM parts through these channels.

PartsIPS also highlights the ability to locate both common and hard-to-find components through that supplier network, and presents part identification, product questions and order support as tasks handled by its team during the purchasing process. On fulfilment, the company says its order processing is designed to reduce delays because appliance repairs are often time-sensitive.

Purchasing conditions and customer service

The site sets out a 30-day returns policy and states that shipping is fast across all 50 states. It also offers a quote request channel by email and telephone support for queries. The published policies cover payment, returns and refunds, shipping, privacy and terms and conditions.

Beyond the store, PartsIPS maintains a blog with articles on appliance maintenance and repair, including pieces on Samsung air conditioners and refrigerators, troubleshooting an LG top-load washing machine and equipment management for restaurants.