1000Bulbs.com

1000Bulbs.com: lighting distribution from Mesquite, Texas

1000Bulbs.com is a lighting retailer and distributor operating from a warehouse in Mesquite, Texas. The company traces its origin to 1979, when Kim Pedersen began selling on a door supported by sawhorses, according to its own account. It now describes itself as holding $60 million in inventory and thousands of lighting solutions in stock, and it ships throughout the United States.

The business presents itself as veteran-owned and with more than 30 years of activity. Its operation combines an online catalogue with telephone ordering through lighting specialists, dedicated account representatives and a warehouse that supports both pickup and local delivery in the Dallas–Fort Worth area.

Product range

The catalogue is organised around lighting categories rather than a single product line. Among the main groups listed are:

• LED light bulbs, LED tube lights, LED drivers and LED panels
• Incandescent bulbs
• Lighting fixtures, including LED can fixtures and undercabinet lights
• High bay lighting
• Christmas and event lighting
• Exit and emergency lighting, plus smoke alarms
• Ballasts and drivers
• Rope and tape light
• Electrical and specialty items
• Horticulture lighting
• Landscape lighting
• Plastics and glass
• Bulb changers, flashlights and fly and insect control
• Bulb recycling

The site also maintains a clearance section and weekly deals, and it states that some of its products carry the government's ENERGY STAR label.

Customers and commercial focus

Although the catalogue addresses residential, commercial and industrial needs, the company's presentation emphasises professional buyers. It states that it serves thousands of properties and highlights dedicated account representatives, consistent inventory and fast fulfilment as the basis of its service for organisations that manage lighting on an ongoing basis. Texas is described as its home state and as the leading state in lighting deliveries.

Ordering, pickup and delivery

Orders can be placed by telephone with a lighting specialist. For customers in the DFW area, the company offers Will Call pickup at its Mesquite warehouse or same-day local delivery. Nationwide shipping is also available, and the company states that it ships 24 hours a day every business week.

Most orders are described as shipping within 24 to 48 hours, with tracking sent to the customer's account. Shipping costs are calculated at checkout by weight and quantity. Express and overnight options exist, with orders required before 10am CST to ship the same day, Monday to Friday. FedEx orders need a physical street address rather than a standard P.O. Box. Changes to express or overnight orders must be made within one hour of ordering.

Returns and warranty

The company applies a 45-day satisfaction return policy counted from the invoice date. Returns require a pre-approved RMA form, which can be requested by phone or online, and items must be in original, as-new packaging. Return shipping should use a trackable, insured carrier. Separately, the company notes that many products carry manufacturer warranties and that it adds its own 45-day purchase satisfaction policy.

Customer service and reputation

Telephone support is staffed by what the company describes as U.S.-based lighting experts, available Monday to Friday from 7am to 5pm CST. Outside those hours, customers can send a message by email or through a contact form, or leave a message via the site's chat function.

The site reports more than 120,000 reviews and, elsewhere on the same site, more than 125,000, with a stated score of 9.3 out of 10 and a claim of first place in customer satisfaction. These figures reflect the company's own presentation at the time of writing this profile.