Press Ganey

Human-experience platform for healthcare

Press Ganey’s HX Platform brings together experience data, analytics, integrations and consulting for healthcare providers and health plans. The site organises its solutions around patients, employees, members, providers and the wider brand. The platform is intended to help organisations understand feedback and operational information across the care journey, then use that insight in quality, service and workforce programmes.

Patient, member and brand programmes

Patient-experience tools include surveying, experience analytics, patient rounding, post-discharge communications and support for regulatory programmes. Brand-experience services cover reputation management, business listings, review publishing and review requests, alongside market intelligence. For health plans, the company lists voice-of-customer and regulatory-star performance-improvement services; provider and network performance and clinical quality are also part of its solution areas.

Employee experience, safety and nursing quality

Workforce solutions include engagement, pulse and lifecycle surveys, employee crowdsourcing, and 360- and 180-degree assessments. The site also describes safety and high-reliability work, reporting, patient-safety organisation support and nursing-excellence programmes, including NDNQI. These offerings are framed as ways for health systems to evaluate staff experience, safety culture and quality; implementation and interpretation depend on each organisation’s programme and data.

Analytics, AI and consulting partnership

Press Ganey promotes an AI-assisted platform for connecting data and generating analyses, insights and recommendations. It says the system can reduce analysis time and reports 99.6% predictive accuracy for one of its capabilities; these are company-stated figures. Consulting covers employee experience, health plans, nursing, patient experience, safety and high reliability. The company also lists onboarding, implementation, programme management, data science and ongoing partnership services rather than presenting the software as a stand-alone handoff.

Resources, clients and contact

The company’s resources include case studies, e-books, podcasts, webinars, seminars, news and corporate information. Press Ganey says it works with 41,000 human-centric organisations and invites health-system and plan leaders to request a demonstration or speak with an expert. Client-support enquiries can be directed to clientsupportdesk@pressganey.com; the website also provides a corporate contact form, company history, leadership, careers and corporate-responsibility information.