LiveAdmins

LiveAdmins: managed live chat, chatbots and chat software for business websites

LiveAdmins is a provider of online customer engagement tools built around three products: a managed live chat service staffed by trained agents, a chatbot called Pebble and a customizable live chat software. The company also offers a hybrid solution that combines human agents with AI-driven conversations, and a live call solution. Its stated purpose is to turn website visitors into leads and to handle customer support in real time.

The company presents itself as operating for more than twenty years and says it works with hundreds of brands globally. On its own account it reports 13,000+ clients, 15 million chats handled and a network of 500+ global agents. These figures come from the company's presentation and are not independently verified here.

Products and how they are positioned

• Live Chat Service: multilingual live chat agents intended to improve customer experience and increase leads.
• Pebble: described by the company as a multilingual, industry-specific chatbot.
• Live Chat Software: customizable chat software for converting online visitors into leads.
• Hybrid Solution: a mix of human and AI-driven chats.
• Live Call Solution: a separate offering listed alongside the chat products.

Implementation is described as a two-line code added to the website. The service is presented as available around the clock, with agents and Pebble handling conversations at any hour.

Industries and integrations

The site lists sectors it serves: automotive, solar, powersports, Harley Davidson, RV, law, travel, hospitality, healthcare, financial services, real estate and education. It also refers to more than 100 integrations, naming Facebook, Google Analytics, WhatsApp and Google Tag Manager among them.

Pricing model

Pricing is customized according to website traffic, the number of chat hours required, the number of languages deployed, features and customization. The company states that pricing can start from as low as $50 per month. It also mentions a 30-day free trial of the service or a free software seat, and a 10% discount for sign-ups.

Client references cited on the site

The company publishes testimonials attributed to representatives of A.M. Sun Solar, Kruse Law, King's Jewelry, The Entertainer, University of Dubai, SPF Realty, 2010 Office Furniture and A1A Solar Contracting. Among the points raised, one client refers to the option of SMS text as an additional communication channel, and another mentions instant responses to online queries around the clock. These are individual statements rather than verified performance data.

Headquarters and international contact lines

The company gives its headquarters address as 205 North Michigan Avenue, Suite 810, Chicago, IL 60601, United States. Alongside the US number, the site lists contact lines with the United Arab Emirates (+971 52 693 9766) and Australia (+61 28 0152 892) prefixes.