CarePolicy.US

CarePolicy.US: licensing documentation and consulting for US home care agencies

CarePolicy.US is a consultancy and template publisher focused on the licensing process for home care providers in the United States. Its catalogue combines downloadable policy and procedure manuals with advisory services covering state licensure applications, Medicare and Medicaid matters, and accreditation-oriented documentation. The company states it has been certified through the Accreditation Commission for Health Care (ACHC) to provide consulting services for both home care and home health agencies.

Policy and procedure manuals by agency type

The core of the offering is a set of editable manuals, delivered in Word format, that agencies can adapt to their own operations. The catalogue distinguishes manuals by the type of provider they serve:

• Group home policies and procedures manual (residential) for US providers
• Home health policies and procedures manual (skilled) for US agencies
• Non-medical home care policies and procedures manual templates
• State-specific home care and home health policy and procedure manuals
• Generic templates and state checklists

The manuals are organised around operational areas such as administration and governance, service delivery, staffing, billing and compliance. The CHAP Verified non-medical home care manual, for example, is presented as covering service policies for personal care, homemaking, companion and respite care; client rights, complaints, admission and discharge; billing practices, refunds and collections; care plans, assessments and coordination of care; personnel hiring, orientation and performance evaluation; background checks, TB screening and drug-free workplace provisions; in-service training, competency and staff development; emergency preparedness and infection control; mandated reporting, confidentiality and record retention; job descriptions for roles including CEO, administrator and caregiver; and a compliance programme structure with staff training. That package also includes 32 operational annexure forms and was listed at $450 as a one-time payment with instant digital download.

Licensing consultation and application support

Beyond the templates, the company offers end-to-end state licensing guidance. Its Complete Licensing Package is described as covering the steps needed to start and license an agency, from initial consultation and analysis of state regulations through document preparation, application filing and ongoing compliance support. The provider types named in that package include home care, assisted living, adult day care, group home, home health, personal care, behavioural health and CILA. The company presents its state licensure support as extending to all 50 states and advertises a 100% approval guarantee, a claim that reflects its own positioning rather than an independently verified outcome.

Additional consulting lines listed on the site include Medicare and Medicaid consultation, manual customisation, custom licensing application checklists, business plan customisation, and a specific CILA licensing consultation service in Illinois.

Complementary services for agency owners

The service menu extends past licensing documentation into areas aimed at launching and running an agency: branding services, web development and marketing services. The site also offers a DIY licensure package and a free licensing guide eBook, alongside training and resources such as a boot camp with a published schedule, video tutorials and FAQs. Educational content in the resource centre addresses topics including NPI numbers, forming an LLC and obtaining an EIN, and how agencies get paid and stay profitable.

Products, pricing and delivery

Individual manuals and handbooks are sold as digital downloads. The catalogue showed a Home Care Employee Handbook valid for any agency in any US state or federal context at $199, reduced from $245, and state-specific manuals for Indiana (personal services agency and home health agency) and North Carolina (home care and home nursing agency) at $199 each, reduced from $399. The site indicates secure checkout and instant delivery of editable Word files.

Reputation and community

The site displayed a rating of 4.90 out of 5 based on 89 verified reviews at the time it was scanned. It also maintains a peer networking community for home care owners and publishes customer success stories, case studies and video testimonials.

Office and contact

The company operates as CarePolicy LLC from an office in Alexandria, Virginia, and provides live consultant support by telephone and email. Its partner network includes Digit9X.com, HomeCareNews.US, HomeCareConsulting.US and FindMyCare.US.