Phone Doctor

Phone Doctor: mobile, tablet and laptop repair in York and Horsham

Phone Doctor is a repair business founded in 2011 that began with a single shop in York and has since expanded to a second outlet in Horsham. The company presents itself as more than a repair service: alongside fixing devices it buys old phones and pays cash for them, and it sells cases and accessories. Its stated aim is to keep customers connected through repairs it describes as fast, affordable and backed by a warranty.

Repairs handled and typical turnaround

The workshop covers all makes and models of phones, according to the company, and the service list includes cracked screen replacement, battery replacement, water damage repair and software repair. Tablets and laptops are also repaired, and the site names dedicated technicians for mobile phones, laptop repair and tablet repair. Phone Doctor states that most repairs are completed within about 30 minutes while the customer waits, although more complex jobs can take longer; in those cases the customer is given an estimated turnaround before work starts. The business also advertises free diagnostics with no obligation to proceed with a repair.

Parts, warranty and pricing approach

The company says it uses high-quality parts and backs its repairs with a warranty whose length varies according to the type of repair. On cost, it states that prices depend on the make and model of the device and on the work required, and that it offers competitive prices with free quotes available online or in store. For water-damaged devices, Phone Doctor says it attempts data recovery but cannot guarantee it in every case. A first-time customer promotion advertised a 15% discount on mobile phone repairs.

Buying and selling devices

Beyond repair, the business buys old phones and offers cash for them, and stocks a range of phone cases and accessories for protection and personalisation. This resale and accessory side complements the repair work and is presented as part of the same service.

Two outlets and how work is booked

Phone Doctor operates two shops, in York and Horsham, and customers can request a quote or book a repair through an online form that asks for device brand and model, the fault, contact details and the preferred outlet. The site lists the York shop at 28 Parliament St, YO1 8RS, and the Horsham shop at 20 West St, RH12 1PB. The Horsham outlet is listed with the number +44 7768 162875, while the York outlet is given as +447768162875; the main contact number published across the site is +44 7407 090108.

Team and customer feedback

The site names Liam O'Connor as mobile phone technician, Aarohi as laptop repair technician and Sara Grace as tablet repair specialist. It also publishes customer comments attributed to the York and Horsham outlets, several of which mention a manager named Shah and describe screen replacements, laptop repairs and camera or facial recognition fixes. Phone Doctor states it holds a 100% satisfaction guarantee.