UK Water Softeners

UK Water Softeners: non-electric softeners, salt and drinking water systems in Berkshire

UK Water Softeners is a family-run business established by the founder's father in 1995 and operating from Unit 1, Sunfield Business Park in Finchampstead, Wokingham. The company describes itself as one of the leading suppliers of water softeners in the UK and presents its customer care as a distinguishing feature, supported by published testimonials and reviews. Its activity combines the sale of water softeners with installation, aftercare, salt supply and the sale of taps and drinking water products.

The firm states that it is an authorised Harvey TwinTec and Kinetico dealer. Its installers are described as having a minimum of 30 years of experience, and the company notes that many of the softeners it fitted 15 to 25 years ago remain in service, which it attributes to the reliability of the products and the quality of its workmanship.

The water softener range

All softeners offered by the company are twin-cylinder, non-electric models supplied with a 10-year parts warranty and a 2-year labour warranty. The range is presented as economical and as having a high performance record, and the units are designed for block salt or mini curved salt to simplify top-ups.

• TwinTec S4: fourth-generation model using technology from Harvey Softeners and manufactured in the UK. It takes block salt and has a transparent lid with an engineered red line indicator for salt top-ups.
• Harvey TwinTec Cobalt: described as a slim non-electric softener with an environmentally oriented design and a smart lid that alerts when salt needs replenishing. It uses new mini curved salt blocks, which the company says allow more frequent, easier top-ups.
• Infinity T4: a premium model from Kinetico, a manufacturer with nearly 50 years of production experience. It has a magnetic, transparent lid for checking the salt level and a cabinet design the company presents as an advantage over other products.

Installation, surveys and self-installation

The company offers a free, no-obligation site survey and estimate, both for customers who want the softener installed by its team and for those who prefer to carry out the installation themselves. Installation is handled by its own plumbers, and the service extends to aftercare. The site also provides downloadable guides and instructions.

Salt, taps and drinking water products

Beyond softeners, UK Water Softeners supplies block and mini curved salt with free delivery, which it prices competitively. It also sells kitchen taps, filters and drinking water systems, and washing powder. Orders for salt can be placed through a dedicated line and email address, and the company states that online orders are answered within minutes and deliveries arranged at the customer's convenience.

Service areas and customer feedback

The testimonials published on the site come mainly from customers in towns across Berkshire, Hampshire and Surrey, including Farnborough, Fleet, Camberley, Farnham, Bagshot, Bracknell, Reading, Basingstoke, Aldershot, Walton-on-Thames, Maidenhead, Kingston upon Thames and Wokingham. They refer to punctuality, cleanliness of the work, explanations of the different softener options and the absence of sales pressure, and several name the owner, Kevin, and the plumbers who carried out the installations.

Company information

Uk Water Softeners Limited T/A Uk Water Softeners is registered in England & Wales under company number 14243453, with a registered address at 13/17 High Beech Road, Loughton, Essex, IG10 4BN. The operational base and contact point for sales, service and salt orders is the Finchampstead unit.