Cleaver Property Management

Cleaver Property Management, block and estate management in Berkshire

Cleaver Property Management is an independent, family-owned property managing agent based in Wokingham that specialises in block and estate management. The company states it was founded more than 30 years ago by Martin and Susan Cleaver, although its own description elsewhere refers to over 25 years of activity; both figures appear in the material reviewed. It works with Residents' Management Companies (RMCs), Right to Manage (RTM) companies and property developers on multi-tenanted residential properties, mainly in Berkshire and the Thames Valley.

The firm presents itself as TPI (The Property Institute) Accredited and as a member of The Property Ombudsman. It is registered in England under company number 06637230, with its registered office at Unit 4, Anvil Court, Denmark Street, Wokingham.

Services for RTMs, RMCs and developers

The core activity is the management and maintenance of residential communal areas, a task the company describes as challenging and which it handles through dedicated property managers supported by an in-house maintenance team. For developers, it offers assistance with new-build schemes and property conversions. The service menu also lists estate management and property transfer, alongside case studies and resources on leasehold matters.

How the team organises its work

The company sets out several internal policies intended to structure client service. Each client is assigned a dedicated property manager for general queries and a dedicated account manager for financial matters, and both portfolios are capped to preserve service quality. A member of staff is specifically responsible for regulatory inspections such as Fire Risk Assessments and Asbestos Surveys.

• Target response time of 3-5 business days for telephone and email enquiries, except emergencies.
• Turnaround of five business days for the in-house maintenance team on non-emergency work.
• Ongoing training and staff development for the team.

An out-of-hours line is reserved for emergencies. The company also publishes a guide titled "How to Hire a Property Management Company", aimed at clients new to property management or considering a change of agent.

Origins and working style

The business was built, in its own account, on family values and on delivering a high-end management service, and it states that growth has come mostly through recommendation. The Wokingham office is described as the operational base where the team, contractors and property managers coordinate repairs and site visits. The company's stated priorities include prompt communication with clients, impartiality and efficiency in acting on their behalf.

Client feedback and recognition

The testimonials reproduced on the site come from long-standing clients. One refers to roughly 25 years of use and to a consistent quality of service; another, from a director of a management company, highlights the handling of day-to-day issues and confidence in the agent's management of larger maintenance projects such as painting and decorating. A further quote describes the firm, with its in-house tradespeople, as a five-star company. The material also reports that the company received the Property Management Team of the Year 2026 award from News on the Block, and that managing director Sarah Cleaver has published articles with that outlet on maintenance backlogs after a change of agent and on managing agent handovers.

Coverage

The company names Wokingham, Reading, Slough, Windsor, the Thames Valley, London, Surrey, Oxford and surrounding areas among the places it serves, and refers to working with clients across Berkshire, Hampshire and Buckinghamshire.