Luna Gas

Luna Gas: Gas Safe heating and plumbing specialists in Woking

Luna Gas is a heating and plumbing company based in Woking that serves Surrey and southwest London. The firm presents itself as a local, trusted business and states that its engineers are Gas Safe registered. Its founder and director, Ruben Dieguez, is described as an experienced gas engineer with over 20 years of hands-on expertise. The team also includes several technical gas engineers and maintenance plumbers, as well as office staff handling administration and customer service.

The company's stated principles are to be caring, proactive and fair, and it says it aims for a first-time fix wherever possible. It also notes that most of its clients are returning customers.

Boiler installation, repairs and servicing

Luna Gas carries out boiler installations, boiler and heating repairs, boiler servicing, landlord gas safety certificates, plumbing services and power flushing. It also offers assistance via WhatsApp for boiler-related matters. The company describes itself as an expert installer of major boiler brands and lists Glow-Worm, Worcester and Vaillant among the brands it works with. It states that the boilers it installs are covered by a 10-year parts and labour guarantee.

For new boiler installations, the website provides an instant quote tool. At the time of writing this profile, the listed prices were £2,334.79 for Glow-Worm, £2,521.99 for Worcester and £2,623.99 for Vaillant. These figures are presented as examples of pricing for every budget and may vary.

Membership plans and customer promise

Luna Gas offers membership plans starting from £9.99 a month, which include regular check-ups, unlimited call-outs and priority service, along with special discounts for members. The company also outlines a customer promise that includes no hidden charges, transparent upfront pricing, expert technicians, fast turnaround for breakdowns and emergencies, and guaranteed workmanship. Specifically, after the first hour on-site, any additional time is charged in 30-minute increments.

Coverage across Surrey and southwest London

The company serves homes and businesses across Surrey and surrounding areas of London. It states that it covers all locations within the TW, KT, GU, W, SW and SM postcode areas. The coverage area includes the whole county of Surrey and London boroughs close to Surrey, such as Woking, Cobham, Kingston upon Thames, Wimbledon, Twickenham, Richmond, Kensington & Chelsea and Westminster. Customers can check their postcode on the website to confirm coverage.

Reputation and customer feedback

The website displays a Trustpilot rating of 4.8 based on 24 reviews. It also includes several customer testimonials, some of which mention long-term relationships with the company and praise its professionalism, communication and reliability. These reviews are individual experiences and are not presented as a verified assessment by this directory.

Team and certifications

The team page lists Ruben Dieguez as founder and gas engineer, along with technical gas engineers and maintenance plumbers Oliver Toffa, Antonio Perri, Adam Pickett and Rajdeep Singh. The office team includes Rebecca Nunney as office assistant and Ana Mitrovac as head of office. The company states that its engineers are Gas Safe registered and that its work is backed by a comprehensive guarantee.