CloudTech24

CloudTech24: round-the-clock IT support and managed cybersecurity

CloudTech24 is a technology services provider that combines IT helpdesk work with managed security operations. The company states that it serves more than 250 UK and international businesses and that its in-house team numbers over 40 IT and cybersecurity professionals, organised in dedicated shifts to cover support around the clock, every day of the year.

Its own presentation describes the firm as award-winning and positions rapid response as a defining trait: according to the site, calls are answered in under 15 seconds on average. The service model is built around continuous monitoring and support of systems, cloud platforms and end users rather than one-off interventions.

Cybersecurity services

The security catalogue is the broadest part of the offering. It covers managed security services and a set of more specialised engagements:

• Managed Detection and Response (MDR), with monitoring of endpoints, networks and cloud systems and human analysis of threats.
• Identity Threat Detection and Response (ITDR) and advanced domain security.
• Managed email security, managed endpoint security, managed firewall and managed SIEM.
• Penetration testing, vulnerability assessment and a Vulnerability Management Service (VMS).
• Virtual CISO services, security consultancy and security assessments.
• Cybersecurity auditing, including dark web assessment and dark web monitoring.
• Platform-specific reviews for Google Workspace and Microsoft 365.
• Threat hunting and cyber incident response.

Compliance work is organised around recognised frameworks and schemes: CIS Critical Security Controls, Cyber Essentials certification, MITRE ATT&CK alignment and the NIST Framework.

IT support and managed IT

On the support side, CloudTech24 lists an IT helpdesk, outsourced IT support, IT procurement and emergency IT support, alongside managed IT services and managed backup. Server support, domain registration, managed network support and secure website hosting complete the infrastructure-side offer.

Microsoft support is a substantial block: Microsoft 365, Azure, Windows, Teams consultancy, Microsoft Global Secure Access and Microsoft Modern Workplace. Google Workspace support and Apple Mac support sit alongside these, together with cloud management, device management, digital transformation and VoIP phone services. Migration work is offered for Microsoft 365, Google Workspace and Dropbox, as well as general cloud migration services.

Sectors served

The company groups its IT support by industry, naming accountants, charities, healthcare, hedge funds, law firms, manufacturing, schools and start-ups as the client profiles it addresses.

Technology partners

CloudTech24 lists the vendors it works with: Check Point, Cisco Meraki, CrowdStrike, Dropbox, Egnyte, Exclaimer, Google, Ironscales, Lenovo, Microsoft, Nebula, Okta and Vonahi. The site also refers to itself as one of the UK's leading Microsoft partners.

Offices and client feedback

The company maintains offices in London, Surrey and Dubai. It reports ratings of 281 reviews on Google, 17 on Clutch and 28 on Cloudtango, as recorded on its site at the time of writing this profile. It also emphasises plain-English communication, stating that it explains its work and sets clear timelines for clients who are not technically minded.