Design My Door

Design My Door: online composite door design and fitting

Design My Door is a UK supplier and fitter of made-to-measure composite doors. Its website centres on an interactive door builder that lets a customer assemble a door design, add it to a basket and complete an online order form. The company states it has been expertly fitting composite doors since 2010.

The stated aim is to make choosing and buying a new composite door straightforward, with the door built online and the installation handled by the company's own fitting team.

How the ordering process works

The site sets out a four-step sequence:

• Design your door: the customer uses the interactive door builder and adds the finished design to the basket.
• Place your order: the online order form is completed and the company makes contact to arrange a survey and fitting.
• Fitting: following the survey, the team arrives on the agreed date to fit the door as designed.
• Payment: full payment is made only once the job is done, with an invoice issued for the customer to arrange payment.

This pay-on-completion arrangement is presented as a central part of the company's approach, alongside a stated commitment not to use pushy sales tactics.

Side panels and top lights

For doors that need extra glazing alongside the frame, Design My Door offers side panels in colours matching the door and frame. Panels can be fitted on one or both sides and combined with doors that have top lights or small flag window side panels. A bespoke arched and curved side panel option is also available for more distinctive designs.

Toughened safety glass is standard on all composite side panels, and the full Pilkington glass range is offered, with bespoke glass designs created on request.

Top lights, also described as borrowed lights or fanlights, can be added to customise a door. Glazing options include leaded top lights and top lights carrying door numbers or house names, and the top light glass can match the chosen door glass. Top lights are colour matched to all composite door frame colours and can be coloured inside and out, with door finishings matched to the frame and top light colour. Bespoke top lights can be produced from an existing design or created by the company's glass designers in traditional or contemporary styles.

Glass and door styles

Composite door glass is offered in various designs in double and triple glazing, ranging from traditional etched glass and lead and film through to modern patterns. The door range covers traditional to modern styles, available in all colours and hardware styles and finishes. Named styles shown on the site include the Carlton 2, Carlton 4 and Carlton solid composite doors, and the Chilton 1 grill, Chilton 1 and Chilton 3 composite doors.

Security, weather sealing and guarantees

The company describes its composite doors as extremely secure, with the look of a traditional timber door but without the need for painting and with very little maintenance. Doors are fitted with a Yale multi-point locking system described as Police Approved "Secured by Design", together with steel reinforced door frames.

All doors are pre-fitted with the "Q-Lon" weatherseal, presented as the world's most thermally efficient and guaranteed for life. The company explains that the gasket is made from stabilised material that cannot rot or perish, unlike rubber gaskets, and that Duraflex, which manufactures the door frame profiles, pre-installs the Q-Lon gasket before the frame is made.

Doors and fitting carry various guarantees, including a lifetime security guarantee from Yale locks and an insurance-backed guarantee provided by the Consumer Protection Association, described on the site as the UK's leading insurance-backed guarantee provider.

Customer support

The company states that it works with customers for as long as needed to ensure the door choice suits them and their home, and that help is available seven days a week. Technical and product enquiries are directed first to an extensive FAQ section, with an enquiry form, email, telephone and post also offered as contact routes.