Software Solutions Wigan Ltd

Computer and device repair in Wigan

Software Solutions Wigan Ltd runs a repair centre on Park Road in Wigan, Greater Manchester, focused on laptop and desktop systems. The shop describes itself as one of the best repair centres in the town for this type of work, and combines repair activity with the sale of new and refurbished laptops and PC systems. Its scope extends beyond computers to a broad range of IT and electrical equipment, including televisions.

The company states that it opened its first shop in November 2012 and became a limited company in July 2014. It presents itself as honest and reliable, with fast repairs backed by customer support and after-sales service.

Repairs handled

The workshop works on all major branded laptop and desktop PC systems. The list of repairs given by the company includes:

• Replacement screens
• Replacement DC sockets
• Keyboard fittings
• Replacement parts
• CPU fan clean-outs
• Graphics issues
• Games consoles
• Televisions
• iPad screen replacement, including the iPad Mini
• Tablets

The company adds that this list is not exhaustive and that it repairs a wide range of IT and electrical equipment.

Refurbished and new equipment

Software Solutions Wigan sells both new and refurbished laptops and PC systems. Refurbished items carry a 90-day warranty, and the company states that it continues to help customers after that period ends. Brand new laptops ordered from its suppliers come with a 12-month manufacturer's warranty.

The business has been part of Microsoft's registered refurbisher programme and describes itself as a Bullguard authorised reseller. In a site update dated 7 June 2020, it noted that Microsoft was withdrawing the registered refurbisher programme from 1 October 2020, that it could still sell items configured under that scheme until June 2021, and that it operates as a Third Party Refurbisher (TPR) for Microsoft, a status it says does not affect the licensing of its refurbished items. Under this arrangement it sells refurbished equipment with new Windows 10 licences and reports monthly to Microsoft, logging each item's make, model, serial number, specifications and product key.

Data protection credentials

The company states that it is registered with the Information Commissioner's Office (ICO) and holds PCI DSS certification, presenting these as safeguards for customers' sensitive data. It also highlights an improved service on genuine Windows products following its participation in the Microsoft refurbisher programme.

Local service and customer base

For local customers, the shop offers a free pick-up and drop-off service. The company reports that clients return repeatedly and points to customer reviews as evidence of satisfaction, without giving figures in the material available. It describes itself as having extensive experience in the IT field and frames its growth since 2012 as a response to changes in the IT market.