Britannia Living

Britannia Living: support for Britannia cookers after manufacturing ends

Britannia Living is the company behind the Britannia brand of cookers, which it no longer manufactures. The website states this explicitly and positions the business as a support service for existing owners rather than as a seller of new appliances. Its activity centres on repairs, spare parts, accessories and documentation for Britannia cookers that are already in use.

Repairs through a service partner

For Britannia cookers that are out of warranty, the company directs owners to its service partner Pacifica, which handles repairs. The site also indicates that replacement parts may still be available through the Britannia Living website. Customers can book a repair through the customer service team or the online repair booking section.

Spare parts, accessories and manuals

The website provides access to a range of approved spares and accessories for Britannia appliances. It also offers user guides and manuals, allowing owners to find the documentation for their specific appliance model. These resources are grouped under a customer support section that also includes FAQs and contact options.

A sister brand for new cookers

Britannia Living points customers who are looking for a new range cooker towards Stoves, described on the site as its sister brand. Stoves is presented as offering professional performance and innovative features for modern kitchens. This reference is the only indication of a commercial alternative to the discontinued Britannia cookers.

Customer support and company details

Customer support is handled by a customer care team reachable by phone and through an online enquiry form. The company is identified as Glen Dimplex Home Appliances Ltd., with a registered address at Element Temple Court, Risley, Warrington WA3 6GD. The site also includes legal and privacy information, a subject access request route and details of marketing preferences for subscribers.