Plumbcare.com

Plumbcare.com: plumbing, heating and drainage across Yorkshire

Plumbcare.com is a family-run plumbing and heating company based in Wakefield that serves the Yorkshire region, the North of England and the North Midlands. The company states it was established in 2006 and had marked more than 18 years in business at the time of writing, having grown from three people in Wakefield to a team of more than 60. Its engineers cover Yorkshire, Lancashire, Greater Manchester, Derbyshire, Lincolnshire and Nottinghamshire, with named coverage in Wakefield, Leeds, Sheffield, Derby, Manchester, Bradford, Nottingham, Hull and Huddersfield.

The business works directly with private customers and also acts as a partner of several leading UK insurers, delivering emergency plumbing and heating services to their policy holders. Its activity is organised around four areas: heating, plumbing, gas and drainage.

Heating work: from emergency repairs to new installations

On the heating side, Plumbcare.com lists emergency boiler repairs, boiler repairs and upgrades, annual boiler servicing, new boiler installation, powerflushing, central heating and oil boilers. The company also advertises finance options for plumbing, heating and boiler work, including a buy-now-pay-later offer on a new boiler.

Plumbing, gas and drainage services

The plumbing line covers emergency plumbing, general plumbing repairs, local plumbers and bathroom pods. In gas, the company handles emergency gas leaks, gas safety checks, gas appliance servicing and gas appliance repairs and replacements. The drainage division deals with blocked drains, blocked toilets, drain investigations, high-pressure drain jetting, leaks and emergency drainage, drainage excavations and drainage system installation.

Accreditations and insurance

According to the company, it is accredited by CHAS, approved by Safecontractor, Water Safe and CIPHE, and registered with Gas Safe and Oftec. It states that all of its heating engineers are Gas Safe registered and gives its Gas Safe number as 11595. The firm also indicates that it holds insurance cover to the value of £5,000,000.

How appointments and pricing are handled

Plumbcare.com explains that all appointments are all-day appointments, and that customers receive a call approximately 30 minutes before the engineer is due to arrive, so they can leave home provided they can return within that window. The company states it cannot give estimated times of arrival because schedules change, and asks customers not to call for an ETA.

On pricing, the company says it does not charge call-out or hidden fees and that customers pay only for the time engineers spend working in the home. It commits to providing a clear quote before any work and to adhering to it; if additional work is needed, it says it will discuss this, provide an estimate and proceed only with the approval of the bill payer. Accepted payment methods are cash, debit cards, credit cards, BACS and bank transfer.

Staff, subcontracting and follow-up visits

The company states that its plumbing and heating engineers are directly employed, while building works that may be required can be referred to contractors. Its in-house customer service team is described as available 365 days a year to respond to emergencies and advise on day-to-day plumbing and heating problems. Where a repair cannot be completed on the first visit because a part is unavailable, Plumbcare.com says it will make the home safe before returning with the part at the earliest opportunity.

Community involvement and employment commitments

Plumbcare.com reports that it sponsors a local under-12s rugby league team and is an official supporter of the charity Epilepsy Action. It has also signed the Armed Forces Covenant and holds the Bronze Award under the Defence Employer Recognition Scheme, with a stated commitment to fair recruitment opportunities for ex-defence staff. The company recruits for plumbing, heating engineering, gas engineering and customer care roles.