Customer 1st (UK) Ltd

Transport Manager CPC and compliance training from Customer 1st (UK) Ltd

Customer 1st (UK) Ltd is a training provider focused on road transport safety and compliance, working with transport operators and managers. The company states it was established in 2014 and describes itself as a one-stop shop for operator licensing and transport management training needs. Its activity centres on accredited programmes for the Transport Manager Certificate of Professional Competence (TMCPC), Operator Licence Awareness Training (OLAT) and refresher training for existing transport managers.

The provider reports recognition by CILT(UK) AO as an Accredited Learning Partner. According to the material published on its site, that recognition follows ongoing compliance monitoring covering policies, procedures, administration processes and training delivery in line with CILT(UK) AO requirements.

TMCPC qualification courses

The Transport Manager CPC is the main qualification route offered. The site presents two formats: a live online evening course and an online fast-track option that includes the exam.

• Live online tuition priced at £1199, run as a four-week course with night classes on three evenings a week and intakes every month. The fee is described as including exams and course materials.
• An online fast-track format priced at £1195, consisting of five days plus the exam, with courses every month and easy payment options available.

The TMCPC training is presented as CILT(UK) approved, and the provider states that its content has been updated for 2026 with industry material and compliance guidance.

OLAT and refresher training

Operator Licence Awareness Training is offered as a weekend and evening course at £150. The provider describes it as aligned with the Traffic Commissioner and approved by DVSA, and notes that an immediate evening course was available at the time of writing.

For transport managers who need to maintain their credentials, the company runs a specialist weekend refresher course at £295. It is delivered live online over two days with a tutor, described as Traffic Commissioner aligned and DVSA approved, with courses every fortnight. The provider frames it as the route to completing the five-yearly refresher requirement.

Support services beyond the classroom

Alongside its courses, Customer 1st lists services aimed at operators who need ongoing compliance cover: external transport manager support and transport audit and compliance services. These sit next to the training catalogue as complementary offerings for operator licensing and transport management.

Delivery, offices and coverage

The company reports offices in Devon and Cornwall as well as London, and states that it provides bespoke training services, including examination facilities, across the whole of the UK. Its courses are delivered live online, which is the format described for the TMCPC evening tuition, the fast-track option, OLAT and the weekend refresher.

Stated priorities

In its own presentation, the provider sets out objectives that include promoting the next generation of transport management, leadership development, sustainability and corporate social responsibility, and support for Women in Logistics. These are stated aims rather than described programmes, and the site does not detail how each is delivered.