MIL Collections Ltd.

MIL Collections: debt recovery and debt purchase from Truro

MIL Collections Ltd. operates from the Palace Building on Quay Street in Truro and describes its offer as a combined debt recovery and debt purchase service. The company states that it concentrates primarily on late-stage debts, both before and after legal action, and that it also handles international collections.

Its management team is presented as having more than 20 years of experience across the different areas of the debt recovery industry, an experience base the firm says allows it to balance collection performance, compliance and system integration.

How the firm approaches case handling

MIL Collections says it manages debtor data through bespoke, flexible software that has been developed over a period of ten years and that, according to the company, is well regarded within the sector. The combination of that tooling with the team's background is presented as the basis for its recovery work.

Services for creditors and debtors

• Debt collection, with emphasis on late-stage, pre-legal and post-legal accounts.
• International collection.
• Debt purchase, including valuation of unpaid debts offered by businesses.

The site distinguishes between two audiences: creditors wishing to reclaim or sell debts, who are directed to a specific contact line and form, and businesses interested in selling unpaid debts, who are invited to request a valuation.

Payments and account administration

Debtors can pay online, and the site also provides a payment calculator and a bill payment facility. Bank transfer details are published for payments in sterling, euros and US dollars through NatWest accounts, each with its own IBAN, sort code and account number. The company notes that refunds are only considered after a written request has been received.

Regulatory status and compliance

MIL Collections Ltd. states that it is authorised and regulated by the Financial Conduct Authority, with permission reference FRN 705809. It is registered in England under company number 4757416, holds VAT number 733 7621 32 and an ICO registration numbered Z9878838. The site also links to the code of practice of the Credit Services Association, of which it presents itself as a member.

Complaints and consumer information

The company sets out a route for complaints: by email, by letter to its Truro address, or by informing an agent by telephone, with a published complaints procedure. It also lists free and impartial legal advice sources, including Advice Now, Law Centres, Law Works, Support Through Court, Legal Choices and Trust Online, alongside debt advice services such as Stepchange, National Debtline, Citizens Advice, the Money Advice Service and the British Gas Energy Trust.

Personal callers are received by appointment only.