Hajj & Umrah

Hajj & Umrah: pilgrimage travel from the United Kingdom

Hajj & Umrah is a travel agency specialising in Hajj and Umrah journeys. Its website presents the company as a provider of curated travel experiences that combine comfort, affordability and peace of mind, with the stated aim of handling logistical details so pilgrims can focus on worship and spiritual growth. The agency describes years of expertise in Hajj and Umrah travel and positions itself as a trusted partner for these journeys.

Packages and departure options

The agency structures its offering around three named package tiers: Economy, Premium and Executive. A separate Group category also appears in the site navigation. The booking form allows travellers to select a departure airport among London airports, London Heathrow, London Gatwick, Birmingham, Manchester and an "Other" option, and an arrival airport of Jeddah, Medina or Other. Users can also specify the number of Makkah nights and Madina nights (from 1 to 30 each), the number of rooms (1 to 10) and the number of passengers.

Services offered

The site lists six core services that can be combined within a pilgrimage booking:

• Flight booking with trusted global airlines, including ticketing described as ATOL and IATA protected.
• Hotel accommodation in hand-picked hotels near the Haramain, with options ranging from shared to private rooms.
• Transport services using private cars, vans or group coaches, with licensed drivers and air-conditioned vehicles.
• Ziyarah tours, available as group or private guided visits to historical Islamic sites in Makkah, Madinah or nearby areas.
• Personal Umrah guide, described as certified and multilingual, providing step-by-step assistance for rituals.
• Visa assistance, covering end-to-end visa processing and submission of applications on behalf of travellers.

According to the FAQ, comprehensive packages include return air tickets, accommodation near the holy cities, guided tours with experienced scholars, transportation between cities, visa processing assistance and 24/7 support. The agency also states that it offers customised solutions to help travellers prepare, qualify for and travel for Umrah or Hajj.

Accreditations and authorisations

Hajj & Umrah displays several credentials on its site. It states that it is ATOL accredited, which it describes as full protection for travel and financial security; IATA accredited, recognised for international air travel; and approved by the Saudi Ministry of Foreign Affairs for visa facilitation. The site also refers to "Saudia Ministry Approval" as official authorisation for compliant pilgrimage arrangements.

How the booking process works

For flights, the agency outlines a six-step process: choosing dates, adding traveller and passport details, comparing airline and route options, confirming the booking, receiving an e-ticket and getting pre-flight help. For hotels, the steps involve selecting a package, confirming location and dates for Makkah and Madinah, having the team secure bookings, receiving confirmation with hotel details and amenities, and then receiving an e-ticket and pre-flight reminders. Transport bookings follow a similar sequence: choosing a vehicle type, entering pickup and drop-off details, confirming the route, assigning a professional driver, receiving confirmation and travelling. Ziyarah tours involve selecting a group or private tour, picking cities and sites, choosing a date, travelling with a licensed guide, receiving an itinerary and beginning the journey. For a personal Umrah guide, travellers book a certified multilingual guide, share dates, discuss preferences, receive a tailored itinerary and get spiritual assistance throughout the journey.

Customer feedback and ratings

The site includes testimonials from travellers. One reviewer mentions excellent service with a minor glitch that was sorted promptly and fast responses to queries. Another describes travelling as a large family with young children, with smooth transfers and responsive staff. A third praises an agent named Kashaan for staying in contact throughout the trip. The page also displays a 4.8 out of 5 rating and a 0.0 Trustpilot score, though the context for each is not fully explained.

Frequently asked questions

The FAQ addresses several practical points. Ziyarah visits are generally allowed in most Umrah packages, with details in the package description. The agency handles visa applications and guides travellers through documentation. Accommodation is mostly in hotels near the Haramain in Makkah and Madinah, with specifics listed per package. Guides are described as experienced and well-versed in Islamic history and rituals. Refunds depend on timing and the booking's terms and conditions. Many packages allow extensions for personal travel or additional worship if requested at the time of booking. After confirmation, travellers receive updates and can contact support to check order status.

Support and contact

The agency promotes a 24/7 helpline and states that its support team is available around the clock for the sacred journey. It also emphasises transparent pricing with no hidden fees and honest guidance. The website lists a contact phone number and an email address, and offers a WhatsApp quote option.