Ginge Tours & Travel

Ginge Tours & Travel: bespoke holidays from an independent agency

Ginge Tours & Travel is an independent travel agency operated by Geoff and Jo. The pair describe their work as building tailored travel experiences around the individual client, handling everything from straightforward family holidays and luxury getaways to more complex itineraries. Their stated aim is to take the planning burden off the traveller rather than simply sell a package.

The agency positions itself on personal service: clients deal directly with Geoff and Jo rather than a call centre, and the pair state they are accessible around the clock for questions. Both bring backgrounds in customer-focused roles in the public services, which they present as the basis for a transparent and honest approach to planning.

Holiday types covered

The site sets out a broad catalogue of trip styles, each handled as a tailored arrangement rather than a fixed product:

• Family holidays — beach stays, mountain breaks or cultural city trips, adapted to the needs and interests of each family member.
• Luxury travel — five-star accommodation, private transfers and personalised itineraries built around exclusive experiences.
• Cruises — matching travellers to an itinerary and cruise company, whether the preference is a luxury escape, a family adventure or a themed voyage.
• Touring — organised touring holidays with guides, pre-arranged accommodation and transport, working with international suppliers and covering different age groups, activity levels and durations.
• Ski — full packages to ski resorts worldwide, with luxury chalets or hotels, lessons and lift passes arranged.
• Safari — wildlife trips built around the Big Five, with game drives at dawn and dusk, lodges and luxury camps, and the option of adding a coastal beach stay.
• Events — individual or group trips around global sporting events and concerts, citing Formula 1, rugby, football, American football and a concert at New York's Carnegie Hall, with the option of folding the event into a wider holiday such as a cruise.
• City breaks — short urban trips, with New York, Washington DC, London, Rome, Madrid, Venice, Berlin and Edinburgh given as examples.

Long-haul and short-haul holidays are both listed, alongside the note that the agency handles requests beyond the categories shown.

Pricing and reputation

Ginge Tours & Travel states that its pricing often rivals or beats booking directly with suppliers or other agents, attributing this to its network of contacts across the travel industry. The agency also reports five-star ratings on both Google and Trustpilot, presented on the site as a reflection of its customer satisfaction record.

Financial protection and compliance

The site gives detailed information on how bookings are safeguarded. Funds are held in a trust account and can only be applied to the client's travel arrangements. The agency is a member of Protected Trust Services under membership number 5864, which it describes as an additional independent layer of protection. Flight packages include ATOL certification, covering the holiday in the event of airline failure, and the packages are described as compliant with Package Travel Regulations and covered by supplier failure insurance.

Emergency support and NHS pledge

Among the agency's published pages are sections dedicated to emergency services and an NHS pledge, alongside its blog and details of its location and opening hours.