Case Travel Ltd

Case Travel Ltd: bespoke luxury travel with concierge support

Case Travel Ltd operates as a luxury travel concierge, building tailor-made itineraries around each client's preferences. The company describes its work as transforming a trip into a personalised project, combining handpicked luxury accommodation, exclusive experiences and logistics managed from the first consultation through to support during the journey.

Its stated audience is travellers looking for distinctive adventures with an emphasis on comfort and close attention. The service is presented as suitable for different kinds of trips, including honeymoons, family travel and solo journeys.

How the concierge service works

The concierge element runs from the moment a holiday is booked until the client returns home. During that period the team provides assistance intended to make the trip effortless, handling the details that surround the itinerary rather than only the booking itself. The company also advertises 24/7 support for travel needs or concerns at any time and location.

Itineraries are assembled with what the company calls insider connections: access to perks, upgrades and VIP treatment that it says are not generally available elsewhere. The planning draws on a network of global partners and on the team's destination knowledge.

Travel styles and examples of the offer

The company frames luxury around detail and personalisation. Among the experiences it cites are a villa on a pristine beach, an exclusive behind-the-scenes tour and a gourmet meal tailored to the client's tastes. These are presented as illustrations of how an itinerary can be shaped around individual desires rather than as a fixed catalogue.

Team and client contact

The team page identifies Ally Case as Co-Founder and Director of Sales, Danielle Case as Co-Founder and Director of Marketing, Sue Smith as Travel Experience Coordinator and Ellie Riches as Travel Designer. General enquiries are handled through the company's main email address and telephone number, and a WhatsApp chat option is also offered.

Financial protection and membership

Case Travel Ltd states that it is a registered member of Protected Trust Services (PTS), with membership number 6210. It also explains that some flights and flight-inclusive holidays on its website are financially protected by the ATOL scheme, while ATOL protection does not apply to all holiday and travel services listed. According to the company, the applicable protection for each holiday or travel service is set out before booking, and an ATOL Certificate is issued where protection applies; parts of a trip not listed on that certificate are not covered.

Additional resources for travellers

The site includes sections on wellness inspiration and general inspiration, along with practical links covering health advice and passport and visa information. It also operates a referral scheme and a newsletter that sends travel tips, updates on new experiences and destination guides.