Hims

Hims: online telehealth for men's health in the UK

Hims operates as a fully online healthcare platform that connects patients in the United Kingdom with licensed medical providers. The service is built around a personalised treatment model: users complete an online intake form describing their symptoms and medical history, and a licensed provider then assesses that information to determine whether treatment is appropriate. When a provider considers treatment suitable, it is shipped in discreet packaging to the patient's address.

The company describes itself as a one-stop telehealth service for men's wellness and care, with a catalogue that spans sexual health, hair care and weight management. It reports more than 2 million subscribers and an average customer visit rating of 4.7 out of 5 stars, figures presented on its own site.

Treatment areas available through the platform

The catalogue is organised around four main condition groups, each with dedicated treatment options:

• Weight management: personalised weight loss plans and access to GLP-1 injections, presented as doctor-trusted treatments.
• Hair loss: topical treatments, a hair loss spray, finasteride pills and minoxidil serum.
• Erectile dysfunction: personalised ED treatments, sildenafil (described as a generic equivalent to Viagra), tadalafil (generic Cialis), Viagra Connect and Cialis Together.
• Premature ejaculation: as-needed treatments including dapoxetine and premature ejaculation pills.

The site also references support for skincare alongside sexual health and hair care. Product listings for Viagra Connect (sildenafil 50mg) and Cialis Together (tadalafil 10mg) carry the standard instruction to always read the label.

How the online care process works

Access to treatment follows a structured remote pathway. After the initial intake form, a licensed provider reviews the patient's symptoms and health history on a one-to-one basis and decides on the right option. No in-person visit is required, and the assessment is free. The company frames this as a concierge approach that continues after delivery: patients can message their Care Team and access curated content at any time, described as 24/7 messaging, check-ins and flexible treatment that can be adjusted as goals evolve.

Clinical network and pharmacy arrangements

Hims states that it works with vetted, licensed providers and offers round-the-clock access to a team of medical experts. The site lists the pharmacies involved in dispensing and their responsible superintendents, registered with the General Pharmaceutical Council (GPhC):

• The London Specialist Pharmacy Ltd (GPhC: 9010630), Superintendent Pharmacist Sophie-Alexandra Ohioze (GPhC: 2216559).
• Health Bridge Limited (GPhC: 9012701), Superintendent Pharmacist Alexander Howson (GPhC: 2086645).
• Eucalyptus (GPhC: 9011842), Superintendent Pharmacist Oliver Williams (GPhC: 2219620).

Company details and platform transition

The service is operated by Hims & Hers UK Limited. HIMS, HERS, H and HIMS & HERS are trademarks of Hims, Inc. When this profile was written, the site displayed a notice that it was moving to a new platform, with the assurance that existing accounts, treatments and prescriptions would remain unchanged. The company also maintains a blog, condition guides and a reviews section, and publishes separate contact channels for media enquiries and customer support.