Andrews & Arnold Ltd

Andrews & Arnold: Internet and VoIP services for homes and businesses

Andrews & Arnold Ltd (A&A) is a UK-based internet service provider that has been delivering internet connectivity for over 29 years. The company positions itself as a provider focused on technical and social means to deliver a high-quality service, with a network designed to ensure low latency and avoid the 'evening slowdown' often seen on other providers. Its staff are described as UK-based experts who do not follow support scripts.

Core services: broadband, VoIP and Ethernet

A&A's core offerings are broadband, VoIP & Mobile, and Ethernet. The broadband section includes options such as Home::1 and SoHo::1, as well as an L2TP service, bonding of multiple lines, and a 'We'll fix your line' service. For telephony, the company provides VoIP, mobile voice via SIP2SIM, data SIMs, text messaging, and number porting. Ethernet services are also offered, with information on how it works, upgrades, reliability and FAQs.

FireBrick routers and circuit board shop

In addition to being an internet and VoIP service provider, A&A designs and manufactures its own range of SoHo and ISP-grade routers under the FireBrick brand. The company also operates a circuit board shop, which is listed among its featured products and services.

Customer feedback and reviews

The website states that A&A has nearly 500 reviews on ISPreview and over 500 on TrustPilot. It also references a source from ispreview.co.uk dated December 2024 for its reviews and reasons why it is different. The company invites potential customers to read what other customers say and to visit its 'Why choose A&A' page for more information.

Broadband ordering and switching

A&A has introduced a new system for placing broadband orders, which it says is much improved for some complex types of order. The company also provides a system to cancel unauthorised switches if an existing broadband service has been switched to A&A without authorisation.

Additional services and support

Beyond connectivity, A&A offers DNS, email and web hosting, as well as a knowledge base and help for vulnerable customers. The company also provides information on legal matters, direct debits, paying by bank transfer, and a policy for treating vulnerable customers fairly.