RHP Group

Homes and communities across the region

RHP Group says it owns and manages more than 11,000 homes for social rent and shared ownership. The organisation was formed in 2000 and works across the boroughs of Richmond, Hounslow, Kingston and Hillingdon, as well as Spelthorne. Its stated purpose is to provide safe, secure homes and connect residents with opportunities in their lives. The website brings together routes for current residents, people seeking a home, homeowners and community members. Availability and eligibility vary by programme, so applicants should use the relevant home-finding information and check the requirements for each property.

Services for residents

The resident pages cover repairs, help and advice, payments, homeownership and financial support. There are separate routes to report damp and mould, request a repair and find out which work falls within RHP’s responsibility. A resident should include the property address, a clear description and any urgency when reporting an issue, then follow the appointment information provided. The site also offers guidance to help people get the best from their home and access services digitally through the RHP Digital Neighbourhood.

Participation and accountability

RHP invites residents to get involved and provide feedback on services and future plans. Its website has a complaints process, customer-engagement information and news about housing investment and community activity. It also provides an investor hub, annual reports and governance information. The organisation says it is a charitable community benefit society registered with the Financial Conduct Authority and is regulated by the Regulator of Social Housing. Those records help identify the provider; a resident with a specific tenancy or service concern should still use the direct route for that matter.

Contact and organisation details

RHP lists its registered office at 8 Waldegrave Road, Teddington, Middlesex TW11 8GT. The site provides contact pages and an account login for customers, although the extracted homepage does not show a reliable telephone number or general email address. Residents can use the contact and housing-service pages to find their local team and current reporting options. RHP also publishes careers, supplier and accessibility information. The association’s annual report and performance pages provide further context about its homes, service priorities and work in the surrounding communities.