PC Masters

PC Masters: mobile computer repair and IT support in the UK

PC Masters operates a call-out model: a technician travels to the customer's home or workplace to diagnose, repair and service laptops and desktop PCs. The company presents itself as a local service built around a single point of contact, with the same technician handling the diagnosis and the repair. It states that it works with experts and official partners of major brands, and that its technicians are qualified.

The service is open to both private individuals and businesses, with private and business contracts available. Enquiries are handled by phone or email, and bookings can also be made online.

How the repair process is presented

The company frames its method against common complaints in the sector: devices returned still faulty, long waits without updates, unclear diagnoses, unexpected charges and repairs that fail again. In response it describes a sequence in which the technician diagnoses the fault on site, explains what is wrong and how it will be fixed, and provides an exact price before any work is agreed. Payment is only taken once the device is fully repaired, in line with the stated no fix, no fee policy.

PC Masters also says customers receive updates at each stage of the repair and that repairs use what it describes as the best parts and methods, with the aim of solving the problem on the first attempt.

Repair packages and pricing structure

The site lists several service packages, each with its own scope:

• Premium Express Fix & Forget — £119 plus parts. Covers full paid labour for one laptop or desktop PC regardless of how long the repair takes. Parts, if needed, are charged at the lowest manufacturer rates. Other repairs are quoted separately with no obligation.
• Premium Same Day Call-Out — £59. Includes detailed diagnostics and a discounted repair quotation, and covers email fixes, printer repairs and set-up of new devices.
• Fixed by the Hour — £99 per hour. Covers custom requests, including one-to-one tuition at the customer's side, data retrieval from a faulty computer (documents, pictures, videos, music, emails), cleaning and servicing of laptops, desktops and gaming PCs, start-up problems, email issues, software errors, virus and malware removal, security protection, program and app problems, Microsoft Office service, data management, networking, Windows fixes and reinstallations, recovery from black or blue screens, speed and continuity issues, mouse and keyboard problems, sound issues, internet connection issues, secure data recovery and factory reset.
• Free Call-Out — a general limited diagnostic with a no-obligation quote at no cost. It does not include any work or repair, and the company notes it is not suitable for official purposes such as insurance or proof.

All repairs are stated to carry a warranty of at least three months and up to twelve months. The packages are also presented as suitable for content insurance damage quotations, third-party damage reports and complete situation overviews.

Beyond repairs: IT services and cybersecurity

Alongside device repair, PC Masters describes a full range of information technology services covering repairs and IT systems. Two areas are singled out: cybersecurity, where it says it implements security measures to protect data, and web design, where it presents website creation aimed at improving conversions and user experience.

Customer feedback

The site reports a rating of 4.9 and states that 97.2% of customers are happy, alongside a figure of 342 repairs and upgrades. It also displays a review summary described as excellent and based on 44 reviews posted on Google. The published testimonials describe laptop screen replacements, home and workplace visits, storage upgrades, Windows boot failures resolved within 24 hours and support for a customer who relies on learning disability software. Individual accounts of this kind reflect the experience of the customers who wrote them.