Skynet ICT

Skynet ICT: contract-less IT support for Kent businesses

Skynet ICT is an IT support provider working with businesses in Kent. Its proposition centres on support without long-term contracts: clients can stay because the service works, not because they are locked in, and can cancel at any time with 30 days' notice. The company presents itself as an alternative to call-centre-style support, offering direct access to engineers rather than being passed between support tiers.

Support is delivered both remotely and onsite, and covers cloud systems, backups, devices, servers, security, networks, email and Microsoft 365, among other areas. The firm says it works with all types of IT setups, whether a business already has a provider it is unhappy with or is trying to get its IT under control for the first time.

Support packages and how they are billed

Skynet ICT structures its offering around three levels of service:

• Ad-Hoc Support: pay-as-you-go help for occasional support and one-off fixes, with remote or onsite options, hourly or quarter-hour billing and no onboarding.
• Essentials Support: day-to-day cover with unlimited remote support, device monitoring, automatic device OS patching, managed anti-virus and user and business system management.
• Complete IT Management: everything in Essentials plus unlimited onsite support, quarterly IT reviews and recommendations, managed offsite backups, and quarterly backup testing and reporting.

The company notes that unlimited support covers day-to-day IT issues and assistance, while migrations, larger projects, hardware and licences are quoted separately. It also states that a clear breakdown is provided before work begins, so clients know what is included and what would be quoted separately, and that there are no hidden fees.

Response times and day-to-day handling

According to the company, calls are usually answered within seconds and most issues can be resolved there and then. Support tickets are reviewed within minutes, urgent issues are picked up straight away, and less time-sensitive requests, such as setting up a new starter, are typically completed within a few hours. The stated focus is on resolving problems rather than simply acknowledging them.

For businesses switching provider, Skynet ICT says it liaises directly with the outgoing IT provider to manage the handover of access, information and systems.

IT health check and risk review

The company offers a free two-minute IT health check aimed at businesses without technical knowledge. The check looks at security and access gaps, backups and recovery, devices and setup, and day-to-day IT frustrations and inefficiencies. After completing it, users see an IT health score and any gaps or risks identified, with the option of booking a free review call. The company describes the process as having no obligation.

Documented client projects

Skynet ICT cites several recent examples of its work:

• North Kent Mind: reduction of phone system costs by more than £1,000 per month through optimisation of the setup and use of Microsoft charity programmes.
• Birkbeck Dentistry: migration of the email system from local Exchange to Microsoft 365 for a more modern, secure and reliable setup.
• Platinum Transport: transition from an on-site server to Microsoft Azure, with a more flexible and secure configuration and less downtime risk.

The site also displays a five-star rating attributed to Trustpilot and quotes feedback from We Are Beams, North Kent Mind and Cleanwise Ltd. One of those clients, Cleanwise Ltd, describes a relationship of more than ten years with the provider.

The team behind the service

The company names Bobby Clements, Richie Johnson, David Turner and Aaron Lindsay as the people behind Skynet ICT. It presents them as experienced engineers and real people who understand the pressure IT issues place on a business, and as the contacts clients deal with when they get in touch.

Specialist support lines

Beyond general business IT support, the site lists dedicated pages for switch IT support, charity IT support, email setup and Cyber Essentials, indicating work with organisations changing provider, with charities, with email configuration and with the Cyber Essentials scheme.