Softext

Softext: managed IT and Sage 50 support from Tamworth

Softext is a UK provider of IT support and business software services based in Tamworth, West Midlands. Its proposition rests on combining two areas that small and medium-sized businesses often buy separately: the management of networks, hardware and Microsoft 365, and the supply, support and hosting of the accounting and CRM software those systems run. The company states that it has been supporting clients with IT and software requirements since 2012 and that it has held Sage Business Partner status since that same year, describing itself as a Sage Platinum Business Partner.

Managed IT services

The managed IT side of the business covers a helpdesk, monitoring, on-site support, Microsoft 365, backup and security. Softext presents these as a single service rather than separate contracts, with the aim of avoiding hand-offs between departments. Within this area the company lists managed IT services, backup services, Microsoft 365 services, IT procurement, a VOIP phone system and cloud hosting services.

Sage 50: supply, consultancy, hosting and repair

Sage 50 is the company's most developed specialisation. As a Sage Platinum Business Partner, Softext supplies, supports, consults on, trains for and hosts Sage 50, covering both the Standard and Professional editions. The catalogue of Sage-related work includes accounts hosting, accounts consultancy, a data repair service, Sage add-ons, an importer tool, code changers and mergers, purchase order control, paperless processing for Sage, GoCardless integration for Sage 50 and dashboards for Sage 50.

Training is offered in several formats: bespoke Sage 50 Accounts and Sage 50 Payroll sessions, self-study materials, manuals and an online course for Sage 50 Accounts.

TotalCare: one plan for software and infrastructure

Softext markets a combined plan called Sage 50 TotalCare, which bundles Sage support with fully managed IT in a single monthly arrangement. The company argues that businesses running Sage 50 frequently end up with two suppliers, one for the software and one for the IT, and that when something fails neither side takes ownership. TotalCare is presented as a remedy: one team that understands both the application and the infrastructure beneath it, servers and networks configured for how Sage 50 performs under load, a single escalation path for software or hardware issues, and proactive monitoring intended to resolve most problems before users notice them.

Act! CRM and Microsoft 365

Alongside Sage, Softext supplies and supports Act! CRM in cloud and desktop versions, including upgrades, hosting, consultancy, add-ons, custom tables, SMS texting for Act!, the Linktivity Suite and a link between Act! and Sage Accounts. It also offers Act Marketing As A Service and training for Act! CRM. Microsoft 365 is covered through licences, setup, migration and ongoing support, including email security and Teams.

Sectors and client profile

The company organises part of its offer by industry, naming finance, construction, manufacturing, distribution and professional services as the sectors it serves. Its stated focus is on UK SMEs that depend on day-to-day business software, and it positions itself as providing expertise behind the licence rather than only supplying the product.

Reputation and published material

The site reproduces customer comments describing responsive support, product knowledge and help with tasks such as onboarding users, creating reports and moving from a Windows-based to a web-based instance of Act!. One of those comments refers to more than five years as a customer, and another to a relationship of many years. Softext also publishes articles on topics such as IT support for businesses in Sutton Coldfield, getting more from a Microsoft 365 subscription, data leakage to ChatGPT, Making Tax Digital for Sage 50 and migrating Sage 50 to a hosting service.