Insurance4InsulinPumps

Insurance4InsulinPumps: specialist cover for insulin pump therapy

Insurance4InsulinPumps is a UK-based insurance product dedicated to protecting insulin pumps and related diabetes technology. It is a trading name of Adeona Limited, an Introducer Appointed Representative of Specialty Risks Limited with FCA reference number 771865. The company presents itself as the UK's first dedicated insulin pump insurance, a product created after its founders encountered difficulties insuring a family member's NHS-supplied pump through standard home contents policies.

How the product came about

The company traces its origin to 2011, when the founders' daughter Kate, who has Type 1 diabetes, moved onto insulin pump therapy through the NHS. They were advised by an NHS diabetes specialist nurse and a manufacturer's representative to insure the pump against accidental damage and theft, since manufacturers' warranties cover only pump failure or malfunction. The NHS would not fund a replacement for a damaged or stolen pump. Adding the device to home contents insurance proved problematic: an excess could apply, a claim might raise renewal prices, exclusions reduced the value of the cover, and no home insurer could guarantee a replacement pump within 48 hours of a valid claim. The family also learned that many pump manufacturers would provide loan pumps for holidays abroad only if the loan pump was insured. Insurance4InsulinPumps was set up to address those gaps with a dedicated product, no excess and a UK-based claims team.

What the policy covers

The policy provides insulin pump cover up to £5,000, including theft, accidental damage and loss of the pump, handset and CGM. CGM devices, handsets and sensors are included automatically. Adults and children are covered with no age restrictions, and cover applies immediately on purchase. Loan pumps are automatically included when the main pump is insured. The policy also provides automatic worldwide cover for up to 90 days per year. As with all insurance, exclusions apply and are set out in the policy's cover details.

Claims handling and payment

Claims are assessed within one working day, with quick authorisation for replacements, and replacements are supplied directly from the manufacturer. There is no excess to pay on any claim. Claims can be registered online 24/7 through a claim form, and a UK-based specialist claims team handles them. The company states that its team has over 69 years of combined experience managing claims. Monthly payments are made by Direct Debit, and the policy can be cancelled at any time. Policyholders can also manage their policy online, including updating pump details, email, address and payment details, making a claim or cancelling.

Pricing and positioning

The company presents the product as the original insulin pump insurance, priced at £6.95 a month. It describes itself as trusted by thousands of people across the UK and states that its product has stood the test of time since its creation. The site notes that by 2024 more home insurers were willing to cover insulin pumps, but that standard cover is often insufficient for the full cost of a pump or requires the pump to be specified as a named item to be covered outside the home.

Business details

Insurance4InsulinPumps is a trading name of Adeona Limited, an Introducer Appointed Representative of Specialty Risks Limited, with FCA reference number 771865. Its registered address is Salatin House, 19 Cedar Road, Sutton, Surrey SM2 5DA. The website lists a contact telephone number and email address, and the copyright notice runs from 2009 to 2026.