Repair Glasses

Repair Glasses: an optical lab focused on frame repair

Repair Glasses is a UK-based optical lab that repairs prescription glasses and sunglasses, with a stated specialisation in Ray-Ban frames. The workshop works on broken frames rather than selling new eyewear, and describes its approach as a single, standardised repair service rather than a menu of tiers.

The company reports more than 20 years of experience repairing and restoring broken glasses, spectacles and designer glasses, and says it has carried out thousands of repairs over that period. It also states a success rate of over 99% on the repairs it handles.

What the standard repair covers

The core service is a frame repair that, according to the company, does not require replacement parts such as sides or lenses. Where necessary the frame is soldered, re-plated and re-coloured, and the work includes fitting new joints and nose pad arms if needed. Every repair also includes a frame realignment check and a clean-up.

The company lists the following operations among those it can carry out:

• Bridge repair
• Hinge repair
• Nose pad and nose pad arm repair
• Spring joint repair
• Solder repair
• Re-plating
• Rimless repair
• Frame straightening
• Deep clean
• Sunglasses and designer sunglasses repair

If extra frame or ancillary parts turn out to be necessary, the company says it contacts the customer before proceeding. It also states that in over 99% of repairs no parts are required.

Frames and brands handled

The standard services cover spectacles, reading glasses, rimless glasses, sunglasses and designer glasses. Ray-Ban repair is presented as a distinct line of work, and the company says it has fixed designer brands for as long as it has been in the optical repair business, mentioning Gucci alongside Ray-Ban in its description of long-owned customer frames.

Replacement sunglass lenses

Beyond frame repair, the lab offers a range of sunglass lenses. The catalogue at the time of writing listed tinted UV400 sunglass lenses, glass sunglass lenses in G15 green and polarised sunglass lenses, each as a separate product line with its own price.

How the repair process works

Orders are placed through an online checkout with payment by PayPal. The customer prints the order confirmation, packs the glasses securely with it and posts them to the workshop. The company aims to complete repairs on the day of receipt and return them the same day, describing a typical turnaround of about 48 hours from posting to receiving the repaired glasses back.

If a repair proves impossible, the company states that it refunds the payment and returns the glasses to the address chosen by the customer, or recycles them in line with its recycling policy.

Pricing as listed

The site presented a flat standard price for repairs, including free UK postage, and separate prices for the lens products. At the time of writing these were:

• Glasses repair (prescription frames): £29.99
• Sunglasses repair: £29.99
• Ray-Ban repair: £29.99
• Tinted UV400 sunglass lenses: £44.99
• Glass sunglass lenses G15 green: £49.99
• Polarised sunglass lenses: £59.99

The company notes that it uses the same parts as other opticians for common repairs, which it says are charged considerably more elsewhere, and that all work is guaranteed.

Workshop and contact

The workshop is located on Oakwood Road in Blurton, Stoke-on-Trent. The company also invites customers to send an image of their broken glasses through its contact form when they need more information before ordering.