My Local Gas Man

Boiler and heating cover from Stoke-on-Trent

My Local Gas Man is a heating specialist based in Stoke-on-Trent that provides boiler and heating breakdown cover for homeowners. The company presents itself as a local operation whose engineers are Gas Safe registered, and it states that it has served households across Stoke-on-Trent, Staffordshire and the Midlands for over 30 years. Its own homepage also refers to keeping homes warm for almost 20 years, a figure that sits alongside the longer 30-year claim.

The service range extends beyond cover plans: the company lists annual boiler servicing, breakdown cover plans and full boiler replacements, and its customer testimonials describe boiler installations, the relocation of a boiler from downstairs, and Nest thermostat installation.

Breakdown plans and what each tier includes

The cover is structured in four tiers, each with a monthly price and an excess. The catalogue at the time of writing showed the following:

• Basic — £13 per month, or £8 per month with a £60 excess. Covers repairs to the gas boiler and controls, unlimited call-outs, unlimited parts and labour, with all work carried out by Gas Safe engineers.
• Standard — £20 per month, or £15 per month with a £60 excess. Adds an annual boiler service, carbon monoxide testing and 24/7 cover to the Basic inclusions.
• Premium — £27 per month, or £22 per month with a £60 excess. Adds repairs to the central heating system, including radiators and pipework.
• Ultimate — £34 per month, or £29 per month with a £60 excess. Adds plumbing and drainage to the cover.

The Basic tier is offered with a £0 excess, while the other three are presented with a £60 excess option at the lower monthly rate.

Gas Safe engineers and 24/7 cover

All work under the plans is described as being carried out by Gas Safe registered engineers, and the Standard plan and above include 24/7 cover. The company describes its engineers as locally based and ready to help across the Midlands.

Coverage area

The site names Staffordshire, Stoke-on-Trent, Shropshire and Cheshire among its locations, and the company describes its reach as covering homeowners across Stoke-on-Trent, Staffordshire and the Midlands.

Customer feedback

The testimonials published on the site describe call-outs arranged through British Gas home assistance cover, an engineer attending on a Sunday after a boiler stopped working, a gas leak found and tightened on a gas fire during a service visit, a boiler replacement with the unit moved from downstairs, and a Nest thermostat installation. Several reviews mention office staff keeping customers informed and engineers arriving on time and explaining the work. One review notes that the initial call-out took a few days, with a visit window given as between 1 and 5 pm, and that two parts were ordered and fitted 48 hours later.