TKE Home Solutions UK

TKE Home Solutions UK: stairlifts sold direct by the manufacturer

TKE Home Solutions UK supplies and installs stairlifts for straight and curved staircases across the United Kingdom. The company presents itself as selling directly from the people who make the lifts, and states that it has been supplying stairlifts in the UK for more than 30 years, with a separate reference to over 20 years of experience building stairlifts and developing the technology behind them. It operates as part of the TKE group, which it describes as one of the world's largest lift manufacturers, and notes that the business was formerly known as thyssenkrupp Home Solutions.

Two product lines: S100 and S200

The catalogue is organised around two models, each aimed at a different type of staircase.

• S100 — designed for straight stairs. The listed features are automatic obstacle detection, a safety key and alarm, and an optimised swivel seat. The site indicated a starting price of £2,100 when this profile was written.
• S200 — designed for curved stairs, presented around maximum comfort, safety and convenience. It incorporates the company's ASL technology, which is intended to keep the ride smooth when the lift negotiates tight corners. The site indicated a starting price of £4,752 when this profile was written.

Beyond the two standard models, the company states that it can customise a stairlift to suit the obstacles and layout of an individual home. It also affirms that its lifts conform to the applicable regulations, including EN 81-40:2020.

Manufacturing, warranty and aftercare

TKE Home Solutions describes production processes that include automatic robot welding for precision, together with quality control and testing intended to ensure safety and reliability. The company claims to be the first and only stairlift manufacturer to offer a lifetime warranty on all of its new stairlifts. Alongside the warranty, it provides repairs and removals, aftercare and a range of service packages designed to keep a lift running optimally, which customers can adapt to their needs.

Customer support and certified engineers are described as reachable at any time, with the capacity to respond immediately to emergencies.

Showroom in Stockton-on-Tees

Prospective buyers who are undecided can visit the company's customer experience centre in Stockton-on-Tees to try the stairlifts before deciding. The company states that a sales surveyor can assist customers with getting to the showroom if needed.

Finance through Ideal4Finance

Stairlifts can be financed through Ideal4Finance, with options that include 0% APR and monthly payments. The company notes that approval is quick and that the rate offered is always provisional, depending on personal circumstances, the loan amount and the term. TK Access Solutions Limited acts as an introducer appointed representative of Ideal Sales Solutions Ltd, trading as Ideal4Finance, which is a credit broker and not a lender (FRN 703401). Finance is subject to status.

Recognition and public-sector work

The company states that it has been recognised by Which? as a Recommended Provider for Stairlifts for the third consecutive year, with the highest customer score and 88% of customers saying they would recommend it. It also reports relationships with major local authorities as their preferred supplier for mobility solutions. The site additionally refers to customer feedback on Trustpilot and includes individual testimonials, among them a customer describing the installation of an S200 curved stairlift.

Positioning

The company frames its offer around staying in one's own home with improved mobility, and presents customisation, product design and customer service as the basis of its reputation. Its stated focus for the future is keeping stairlifts at the forefront of safety and innovation and adapting to changing demands.