Smith's Pets

Smith's Pets, an independent pet shop in Stockton-on-Tees and Billingham

Smith's Pets is a family-run pet business with two shops in the Teesside area: one on Portrack Lane in Stockton-on-Tees and another on Mill Lane in Billingham. The company presents itself as an independent retailer that combines species-specific advice with a curated product range, and states that it supports thousands of pet owners each year. Its stated approach is to guide customers through choosing an animal, setting up the correct habitat and understanding long-term care, with animal welfare rather than quick sales as the guiding principle.

Product range across six animal groups

Both stores stock food, treats, toys, bedding, habitats, health products and accessories. The range is organised by animal type:

• Dogs: food, raw feeding, grooming products, puppy supplies and accessories.
• Cats: food, kitten products, grooming and accessories.
• Birds: budgies, finches, cockatiels, lovebirds, conures and canaries.
• Small animals: rabbits, guinea pigs, hamsters, mice, rats, degus, gerbils and chinchillas.
• Wildlife, reptiles and aquatics.

The website notes that both branches carry a wide variety of trusted brands, without specifying which ones.

Live animals only at Portrack

Smith's Pets sells live animals, but only at its Portrack store. The selection covers small animals, birds and aquatics, subject to availability. The company directs customers to the Portrack shop for current information on what is in stock.

Services: nail clipping, boarding and a neighbouring groomer

The business offers nail clipping, although availability can differ between Portrack and Billingham. Animal boarding is also listed among its services. Dog grooming is not provided directly: a dog groomer, The Dog Grooming Company, operates on the same site.

Reservations, local delivery and visiting with pets

Items can be reserved for collection when stock allows, by calling either store. Local delivery may be possible depending on the item and the location. Well-behaved pets are welcome inside both shops.

Pet Care Hub and the Pet Pals Loyalty Club

The website includes a Pet Care Hub with guides and tips on everyday care, nutrition, health, behaviour, training and seasonal advice for a range of species. The company also runs a Pet Pals Loyalty Club, presented on the homepage as a source of perks for customers.

Licensing and company information

The site lists an Animal Activity Licence number, 154180, and identifies the business as independent and family-run. It also publishes terms and conditions for use and for purchases, a privacy policy and a set of frequently asked questions.