Pillow Factory

Pillow Factory: bedding retail from Manchester since 2001

Pillow Factory is a British bedding retailer that began in 2001 as a small family-run business and now sells through its online store. The company describes its origins in "the heart of this vibrant city" and frames its activity around bedding that combines comfort, style and durability. Its catalogue is organised around sleep and home textiles rather than general homeware.

A catalogue built around pillows

Pillows form the core of the range and are grouped by filling and function. The store lists memory foam, fibre, wool, feather, Egyptian cotton, buckwheat, lavender, silk, pregnancy, natural and specialist pillows. This segmentation allows shoppers to choose by material or by a specific need, such as pregnancy support or a natural filling.

Beyond pillows, the catalogue extends to cushions and throws, including seat pads, cotton throws and plain throws. Mattress toppers and protectors are sold separately, and the store also stocks loose fillings and fancy fibres: polyester fillings, wool fillings and buckwheat husk.

Children, bath and pet lines

Children's bedding includes maternity pillows, Moses basket mattresses and crib mattresses. The bed and bath section covers pillow cases, fitted sheets, duvets, bath linen and curtains. A separate pet bedding line completes the offer, extending the retailer's textile range beyond human sleep products.

Products shown in the catalogue

Among the items displayed on the site at the time of writing are a Natural Wool Pillow with unbleached chemical-free cotton case in a pack of two, priced at £44.99; a two-pack of hotel-quality bed pillows in navy blue at £24.99; and a 100% pure Egyptian cotton mattress protector at £23.99. The homepage also promotes a Premium Wool Range and modern duvet sets, and refers to a limited-time offer of up to 40% off selected products.

Delivery, returns and trade service

The store advertises free delivery on orders over £25 and free returns. It states that customer support is available online 24 hours a day, seven days a week, and that exchanges are covered by a money guarantee within 30 days. A trade account application is offered through the site, alongside published return and refund policies. Payment options listed include Visa, Mastercard, American Express, PayPal, Discover and Shop Pay.

Manufacturing and standards claims

The site presents the brand as "Made in United Kingdom" and refers to a "reduced price according to UK standards". These are the company's own claims as published on its homepage, rather than independently verified statements.

Editorial content on sleep and allergies

Pillow Factory maintains a blog with articles on bedding care and sleep health. Recent posts include guidance on when pillows should be replaced, the safe use of regular pillows for toddlers, and pillows for allergies. The blog sits alongside the product catalogue as an informational section of the site.