Alcedo Care

Nurse-led home care across the North of England and Wales

Alcedo Care is a specialist care group that delivers nurse-led care and support services in clients' own homes and in community-based settings. The organisation describes itself as a multi-award-winning provider and states that it supports people of all ages and needs through an extensive branch network and a workforce of more than 1,000 qualified care professionals. Its stated aim is to enrich the lives of clients and support their independence.

Coverage is concentrated in the North of England and Wales, with a branch structure that extends from Cumbria and the North East coast down through Lancashire, Merseyside, Greater Manchester and Yorkshire, and includes locations in the West Midlands and North Wales.

Care, support and nursing at home

The core service is personalised home care, which the company describes as covering personal care, companionship and help around the house. Alongside this general provision, Alcedo Care offers a set of specialist services for people with more complex needs:

• Complex care at home for a wide range of complex clinical needs.
• Dementia care, delivered through bespoke home care plans developed around the individual.
• Mental health home care, including crisis management and relapse prevention.
• Brain injury care at home and spinal injury support.
• Support for neurodiverse conditions and for adults and young people with learning disabilities.
• Overnight care and regulated live-in care, described as care and support in the home.
• Respite care, short or long term, to give families and carers a break.
• Personal care and companionship for individuals and couples.
• End of life care, presented as compassionate and dignified palliative and end-of-life support.

The service range also includes children and young people's services and care for case management clients, and the company addresses its offer to referrers as a distinct audience alongside families.

Recruitment and recognition

Alcedo Care presents itself as one of the fastest growing care providers in the North of England and Wales and states that it has been repeatedly voted one of the UK's top care providers by its clients. The company says it has been named a Top 20 Home Care Group for seven years running and was named Employer of the Year at the Southport Business Awards, according to its news section at the time of writing this profile. Recruitment messaging emphasises pay, reward and recognition and career opportunities, and asks for carers who would look after clients as they would their own family.

Client feedback

The testimonials published on the site come largely from relatives of clients and refer to named branches, particularly Southport. Recurring themes include the kindness and patience of individual carers, reliability and responsiveness of office teams, forward planning of care over bank holidays, and the handling of concerns while maintaining dignity and confidentiality. One contributor describes a six-week re-enablement period, and another mentions a manager visiting at a weekend to go over the care plan and paperwork.

Branch network

The company lists local branches in Bingley, Blackburn, Blackpool, Bury, Carlisle, Chester, Crewe, Lancaster, Leeds, North Liverpool, North Wales, Preston, South Lakes, South Liverpool, Southport & Ormskirk, St Helens, Trafford, Ulverston and Barrow, Warrington, West Midlands, Wigan, Wirral, Workington, Wrexham and York. The head office is identified as Alcedo House in Southport, Merseyside.