Zero Waste Group

Zero Waste Group: nationwide rubbish removal and house clearance

Zero Waste Group is a UK waste removal company founded in 2018 by Michael Miller, a former Royal Navy member. The business describes itself as a small local company that has grown to serve over 50,000 customers and accumulate more than 5,000 reviews. Its head office is in Southampton, and it states that it has nationwide coverage with local direct employees, operating in Southampton, London and Portsmouth.

The company positions itself around diverting waste from landfill: it states that 99% of the waste it clears is diverted, with items reused, recycled or donated back into the local community. It provides before-and-after pictures of each job and a waste transfer note as standard. It holds a waste carrier licence (CBDU323204).

Clearance services and indicative pricing

The website lists five core services, with starting prices including VAT:

• House clearance from £199
• Man and van from £99
• Sofa collection from £97
• Skip hire from £247
• Bin collection from £70

A separate section of the site quotes different starting figures for domestic and commercial work: man and van from £89.99, skip hire from £161.20, sofa collection from £79.99, house and garden clearance from £89.99 and trade clearance from £89.99. The company also mentions ad hoc collections and office clearances, and says it aims to beat competitors on price and service quality.

How the service works

Customers can book online or by phone. The process is described in four steps: booking, confirmation, collection and recycling. For man and van, a team collects junk from anywhere on the property, loads it and takes it away for disposal. The company states that staff are uniformed, fully equipped and do all the lifting and shifting, and that it uses a fleet of vehicles. A 24/7 online booking service and 24/7 customer support are advertised.

Promotions and customer feedback

At the time of writing, the site displayed a limited-time offer of up to £100 off selected services, plus an in-store voucher worth up to £90 generated after a successful booking. The company cites over 4,000 reviews on Trustpilot and over 650 on Google, and describes itself as the most five-star reviewed property clearance and rubbish removal company.

Team and locations

The team page lists Michael Miller as Group Managing Director, Edward Cain as Financial Director, Amy Paterson in Accounts and Callum Leamon as Business Account Manager. The company operates nationwide from a head office in Southampton, with named operations in London and Portsmouth.