Fibre Telecoms UK

Fibre Telecoms UK: telecom services for small and medium businesses from Southampton

Fibre Telecoms UK presents itself as one of the fastest-growing telecommunications service providers in the sector, a positioning the company attributes to wholesale rates it says are passed directly on to customers. Its commercial focus is the SME segment, which it aims to equip with business phone systems capable of competing with larger rivals. The company states that it launched in 2018 and reports more than 1,000 phone installations and over 4,000 users across the UK.

Three brands under one group

The group is organised around distinct brands, each covering a different area of the business technology stack:

• Fibre Telecoms: the core telecommunications activity, covering business phone systems, handsets, software and applications, calls and lines, business mobiles and broadband.
• Fibre Security: CCTV installation and maintenance carried out by engineers with experience in the CCTV and telecom industries, with options presented as suitable for all budgets.
• Fibre Print: printer supply and analysis of a client's printing usage to identify optimisation opportunities.

Across these brands the group describes its scope as extending from advanced telecommunications and cable networking to high-speed broadband and security systems.

Phone systems and engineering support

The company specialises in the installation of business phone systems it describes as award-winning, and states long-standing working partnerships with Samsung, LG and NEC for the supply of telecom services. Its engineers review a client's existing phone systems, lines and broadband speeds before configuring a setup adapted to the business. The configurations mentioned include VoIP phone systems and handsets, intercom handsets and hybrid digital-IP business phone systems. The company also offers to check whether broadband is performing below its potential.

UK-based support and customer care

Fibre Telecoms places customer care at the centre of its proposition, arguing that close, personal relationships matter in the telecom industry. Its head office is in Southampton and it operates a call centre staffed entirely in the UK to support customers on the telecom network. The company also refers to having maintained service with current technology during the COVID-19 period at no extra cost.

Who it serves

The stated aim is to support local and growing businesses of any size, connecting them to a wider telecom network. Fibre Telecoms frames its offer around the financial success and brand reputation of client companies, arguing that businesses regardless of scale should have access to the technology needed to operate on modern networks. The company also highlights a loyal and expanding customer base and says its services are intended to meet or exceed industry standards.