Carefully Recruitment Services Ltd

Carefully Recruitment Services: agency staffing for nursing and residential care homes

Carefully Recruitment Services Ltd, also referred to as CRS, is a staffing provider that places carers, nurses, health care assistants and cleaners in nursing and residential care homes. The company presents itself as a supplier of agency workers to homes that need cover, and its stated aim is to ensure that the best available carer is matched to each client so that residents receive a consistent standard of care.

The service is built around the needs of the homes it serves rather than around private households: the site repeatedly frames its work in terms of nursing and residential care settings, and the enquiry form asks prospective clients to choose between nurses, cleaners and health care assistants and to indicate day, night or half shifts.

How the agency describes its origins

According to the company's own account, CRS grew out of a period spent visiting care homes to gather what it calls "Service and Improvement Tools": observations of how carers carry out their duties, the day-to-day problems they encounter and how those could be addressed. The conclusion drawn from that exercise was that many homes lacked competent, disciplined, well-trained agency workers, and this finding is presented as the motivation for founding the business.

The company states that its purpose is to supply qualified carers and thereby improve the lives of residents within the comfort of their nursing and residential care homes.

Care specialisms covered

The services menu lists the following areas of care and support:

• Dementia care
• Care for people with physical disabilities
• Companionship
• Support for people with mental disabilities
• Learning disabilities care
• Care of the elderly
• Cleaning services
• Support with Covid-19 measures

In its descriptions, the agency links learning disabilities support to flexible care that helps people stay as independent as possible and connected with their local communities; mental health support to recovery-focused work that encourages people to take control of their own lives; and elderly care to listening to residents in order to understand what matters most to them.

Roles supplied and shift arrangements

Three categories of staff are named explicitly: trained nurses, health care assistants and cleaners. Nurses are offered for supply to nursing and residential care homes, while health care assistants are described as trained and qualified carers matched to the needs of each home so that residents can live independently. Cleaning is presented as a separate service intended to leave workplaces spotless.

The enquiry form allows a client to request nurses, cleaners or health care assistants and to specify day shifts, night shifts or half shifts, which indicates that the agency organises cover around the shift patterns of the homes it works with.

Stated principles and internal organisation

The company says its care is based on person-centred planning, compassion, dignity and trust, and that it aims to exceed minimum standards and achieve high levels of client satisfaction. Its published values list includes listening with interest and action, inspiring people through interactions, kindness, excellence, integrity, trustworthiness, respect for all people regardless of age, race, religion or gender, and punctuality.

The site names Mary Adel as Manager, described as a well-trained administrator with several years of experience at home and abroad, and Emmanuel Fayemi as Director, described as a well-trained medical practitioner with several years of experience. Three health personnel, Jude, Dammy and Nenye, are also profiled with short statements about their reasons for working in care.

Recruitment of staff and training

Beyond supplying homes, CRS recruits its own workforce: the site invites candidates to sign up and become a CRS staff member, and its navigation includes sections on training and on recruitment for health care assistants, students and nurses. A blog is also maintained.

The company's registered name is given as Carefully Recruitment Services Ltd, with registration number 12990371 and a registered office address in Southampton, Hampshire.