Hoowla

Case management software for UK law firms

Hoowla develops legal case management software aimed at law firms of different sizes, from startups and high street practices to corporate teams. The platform brings matter management, document handling, workflows, deadlines, client communication and legal accounting into a single environment. The company states that more than 350 firms across the UK use its software.

The product is organised around practice areas rather than a single generic module. The site lists dedicated setups for conveyancing, family law, wills and probate, personal injury, litigation, and immigration and asylum, each with its own combination of workflows, client portal features and document tools.

Practice areas covered

• Conveyancing: client onboarding, AML checks, custom workflows, ordering searches, SDLT submissions, enquiries management, document management, Land Registry forms, eSignatures, email integration, client portal and completion packs.
• Family law: case workflows, client portal, email management, document management and automation, divorce proceedings, child arrangements, case bundling and court pack preparation, and time recording.
• Wills and probate: a wills and LPA quote calculator, case workflows, client portal, probate applications, automatic legal form filling, estate accounts and distribution, email management and time recording.
• Personal injury: client portal, case bundling and court pack preparation, case workflows, document management and automation, email management, evidence and witness statement management, and time recording.
• Litigation: client portal, matter management, case bundling and court pack preparation, document management and automation, case workflows, email management and time recording.
• Immigration and asylum: client portal, case workflows, email management, document management and automation, online client questionnaires and data collection, and time recording.

Automation, documents and client access

Automatic form filling populates legal forms from pre-configured templates, with the aim of reducing manual entry and speeding up case onboarding. Document management and automation allow firms to generate documents and legal letters from smart templates, including conditional logic that includes or excludes content based on case data.

The client portal gives clients secure online access to their case, where documents can be shared, updates sent and communication centralised. It is available within Hoowla or as an add-on to an existing system. Online client questionnaires and data collection capture client information through forms and feed responses into documents, letters and integrated systems without rekeying.

Email management integrates with Microsoft Outlook and Outlook 365 so that case-related emails can be handled inside the workflow. Custom reports are also available to analyse performance, identify bottlenecks and monitor team workload.

Legal accounting and practice management

The platform includes fully integrated legal accounting for client and office accounts, avoiding the need for separate tools. It covers accounts reporting, trust accounting, client ledger, custom nominal codes, bank reconciliation, completion statements and completion packs. Key reports include Profit & Loss, Trial Balance and Aged Debt. Time recording is available across the practice areas described.

Practice management features include team calendars, holiday management, compliance controls, role-based permissions and audit trails. Integrations listed on the site include Armalytix, Confirmly, HM Land Registry, Law Society TA Forms, LMS, Stewart Title, TM Connect and search providers.

Pricing model and migration

Hoowla presents its pricing as clear and upfront, with tailored packages for firms of all sizes. The company advertises free training, rolling contracts, no setup fees and no lock-ins. For conveyancing, the model charges per completed case rather than per user, with no fee for opening cases or fall-throughs; other areas of law require a per-user, per-month licence. Quote calculators are billed yearly and are offered in tiers for a single location, multi-branch firms and corporate teams of more than 40 members. Panel management is priced per branch, per month, with an additional per-company annual charge.

The company states that it can migrate cases from other systems, naming Osprey Approach, Proclaim, Quill, Practice Evolve, ALB, Clio, Redbrick Solutions and Leap among the sources it handles, with migration pricing tailored to each firm.

Support and client feedback

Hoowla describes its support as responsive and personal, handled by people who know the business rather than only a ticketing system. The site includes testimonials from firms that have used the software for several years, including comments on customisable workflows, migration of finance and ledger functions, and the flexibility shown during implementation.