Cegedim Pharmacy Solutions

Cegedim Rx and its pharmacy management software

Cegedim Rx develops software for community pharmacy, a field it says it has worked in for more than a decade. Its product family is built around Pharmacy Manager, a system for running dispensing, patient records, inventory and sales, complemented by a set of connected modules covering clinical services, data, digital signage and automated dispensing. The company presents the platform as a way to reduce administrative workload and free pharmacist time for patient care and clinical services.

The offering is aimed at pharmacy owners and managers who want to combine day-to-day dispensing with NHS and private clinical services. Cegedim describes the approach as collaborative, working with the sector to identify pain points and replace paper-based or outdated processes with digital ones.

Products in the Cegedim Rx range

• Pharmacy Manager: the core system for managing the pharmacy, dispensing and patient safety. Version 17.6 was announced as forthcoming at the time of writing, presented as offering more choice and flexibility in dispensing.
• CRx Services: a web-based, all-in-one solution for clinical services that the company says operates free of PMR restrictions and transaction fees.
• CRx Hub and Spoke: automated dispensing systems intended to speed up dispensing and improve profitability.
• CRx Intelligence: real-time pharmacy data accessible remotely, used to turn insight into action on revenue and service delivery.
• EPOS: management of prescriptions, patient records, inventory and sales from a single place.
• CRx Display: pharmacy-ready digital signage and marketing content to attract and retain customers.
• Pharmacy Advertising: advertising on pharmacy screens to raise brand visibility.

Claimed operational benefits

The site sets out several figures as the platform's benefits: up to 80% fewer near misses in dispensing, up to 80 hours saved each month, continuous claiming without a month-end rush, complete operational visibility, and capacity for NHS and private services. These are the company's own stated figures rather than independently verified results.

Training, support and account management

Cegedim Rx backs its software with a structured service layer. This includes an account manager for the life of the solution, a training line for personalised guidance, a support desk for technical issues and software queries, a service desk for maintenance and troubleshooting, online digital learning materials, and bespoke training sessions for pharmacy teams. A customer support help centre with product documentation and how-to videos is also provided, alongside blog content, case studies and guides for the healthcare sector.

Customer feedback cited on the site

The company quotes several pharmacy users. Sunny Ubhi of BSB Pharmacy describes moving NMS cases online and reaching 80 to 100 cases a month within six months. Amanda Smith highlights collaboration between the product development team and end users. Adam Clark, owner of Clark's Chemist, says Pharmacy Services lets two pharmacists handle a volume of clinical work they otherwise could not. Conor Steele, head of branch services at Jardines Pharmacy, refers to combining Intelligence Hub and Pharmacy Services to spot pressure points and growth opportunities across a group.

Part of the Cegedim group

Cegedim Rx operates within the Cegedim group, which the site describes as a global healthcare technology group active in nine countries. The group's solutions serve healthcare professionals, insurers and pharmaceutical companies, and Cegedim Rx draws on that international base for its pharmacy products.