West Craven Insurance Services Ltd

West Craven Insurance Services: independent brokerage in North Yorkshire

West Craven Insurance Services Ltd is an independent insurance intermediary that has been advising on commercial and personal insurance for more than three decades. The firm presents itself as a specialist broker offering impartial help and advice, with the stated aim of securing comprehensive cover at competitive prices. Its head office is at First Floor, North Barn, Broughton Hall Business Park, in Skipton, North Yorkshire, where it also runs a Commercial Trading & Retail Centre.

The company is authorised and regulated by the Financial Conduct Authority under FRN 310494 and is registered in England with company number 4697748. It describes itself as an independent intermediary for a number of insurers acting under the ABI Code of Practice.

Commercial and industrial insurance lines

The commercial side of the business covers a broad set of risks for companies and property owners. The portfolio includes commercial property, office and combined liability, commercial liabilities, directors and officers, professional indemnity, cyber, legal expenses, goods in transit and military vehicle insurance. It also arranges cover for landlords, hotels and restaurants, shops, salons, sports and social clubs, farms and agricultural operations, mobile catering vehicles, mobile dog grooming, tradesmen, and waste and recycling businesses.

Motor-related commercial products include HGV, motor trade, motor fleet, van, business car, driving school motor insurance, short-term vehicle insurance, breakdown cover, guaranteed replacement vehicle, excess protection and GAP insurance. The firm also handles own and hired-in plant cover and provides a motor claim reporting service.

Private ambulance and medical malpractice specialisms

A distinctive area of the brokerage is insurance for private ambulance services and medical practitioners. The offering includes private ambulance insurance, paramedic insurance, emergency response vehicles, multi-vehicle fleet cover, medical equipment, medical malpractice, public liability and employers liability. It also references the BASICS scheme, a framework for immediate care practitioners.

Personal insurance and risk management support

For individuals, West Craven arranges car, motor home, motorcycle and van insurance, together with short-term vehicle cover, breakdown cover, guaranteed replacement vehicle, excess protection and GAP insurance. Property-related personal lines include house insurance and property owners insurance, alongside travel and legal expenses cover.

Beyond placing policies, the broker provides corporate risk management and risk assessment services and has a dedicated proposition for business start-ups and high net worth clients. It also publishes guidance on topics such as underinsurance and business email security.

Service model and client approach

The company emphasises a personal service without call centres or automated telephone systems, and states that it aims to beat every genuine quotation while ensuring the correct level of cover. It positions itself against one-size-fits-all solutions, describing a process of understanding each client's business and requirements before recommending cover. Its team is presented as experienced, friendly and enthusiastic, with account management and customer service as central claims.

Head office and trading location

The head office is at First Floor, North Barn, Broughton Hall Business Park, Skipton, North Yorkshire, BD23 3AE. The same Broughton Hall Business Park site houses the company's Commercial Trading & Retail Centre. A second telephone line, 01282 817 277, is listed alongside the main number for enquiries.