Incommunities

Incommunities: a Yorkshire housing association rooted in Bradford

Incommunities Ltd is a housing association that manages more than 22,000 homes across Yorkshire, with the bulk of its stock concentrated in the Bradford district. The organisation states that it works alongside its customers, communities and local partners to deliver housing and neighbourhood services. Its registered office is at The Quays on Victoria Street in Shipley.

The association traces its current structure to a stock transfer in 2003, a date it cites when describing the long-standing relationships it maintains with its funders.

Housing options for renters and buyers

The organisation's housing offer spans several routes to a home:

• Homes for rent, including a searchable list of available properties.
• Retirement living accommodation.
• Shared ownership, explained on the site along with shared ownership homes for sale.
• Rent to Buy.
• Right to Buy and Right to Acquire for eligible tenants.
• Home swapping for existing tenants.
• Land for sale and the association's own developments.

Tenancy, rent and repairs

A large part of the service concerns the day-to-day management of tenancies. The site sets out how tenants pay rent and service charges, with dedicated explanations of what service charges cover and answers to common questions. It also addresses tenants who are struggling to pay their rent and points to bills and utilities support, money management help, and food bank, furniture and clothing resources.

On repairs and maintenance, Incommunities publishes repair timings and a breakdown of repair responsibilities, plus guidance on access to the home and a warning about disrepair claim companies. Leaseholders have their own section covering leasehold rights and responsibilities and leaseholder charges. Estate services include reporting fly tipping and reporting a damaged tree.

Safety in the home and in high-rise buildings

Safety guidance covers asbestos in homes, condensation, damp and mould, and fire safety. The association also addresses high-rise building safety and explains how it plans to involve residents in that work. A separate section is devoted to safeguarding and abuse, defining the terms, explaining how to get help and listing organisations that provide support.

Neighbourhoods, community and customer voice

Each area has a named Neighbourhood Housing Officer, and the site explains the role and how officers can help, alongside estate walkabouts and neighbourhood plans. Customers can get involved through Customer Voice, the "You said, we listened" feedback loop, Equity Networks and the role of Equity Champion.

Incommunities runs five community hubs: Allerton, Bradford Central, Holme Wood, Keighley and Kirklees. It also organises Days of Action, publishes a customer magazine, and runs the Big Customer Check-in and the Big Conversation consultation exercises. Recent news items describe visits to almost 2,000 homes across Bradford during the 2026 Big Conversation, a further round of Funding In-Communities offering £60,000 to community groups in Bradford South and Bradford West, improvements to two community playgrounds in Bradford, the 2026 Days of Action clean-ups, and school uniform vouchers for customers renting from Incommunities.

Strategy, governance and performance reporting

The association's five-year corporate strategy runs from 2024 to 2029 and is presented as a plan to put customers first. It publishes a gender and ethnicity pay gap report, an equity, diversity and inclusion framework, and details of its leadership team, board and committees, including a Customer Experience Committee.

Performance information includes Tenant Satisfaction Measures, complaints performance and financial results. For investors, the site carries the annual report and financial statements, investor updates and access-to-information material under the STAIRs heading. A procurement section and a policy library covering tenancy, safety and other areas are also published.

Working at Incommunities

The organisation recruits through a vacancies page and runs an apprenticeship route, setting out what it offers to people joining the business.