MiD Solutions 4 Documents

MiD Solutions 4 Documents: managed print and business technology across the UK

MiD Solutions 4 Documents Limited supplies printers, photocopiers, multifunction devices and visual technology to organisations throughout the United Kingdom, alongside a managed print service. The company presents itself as a nationwide supplier and combines hardware sales with installation, training, service and after-sales support.

Its origins lie in the print technology sector: the firm states that it grew out of a larger industry player and was established as a separate company in 2012, retaining its position as a main dealer for Toshiba and Sharp multifunction printers.

Print hardware and manufacturer relationships

The catalogue covers desktop printers, multifunction and network printers, copiers and scanners, including light production systems for mailrooms and devices for multi-site offices. MiD describes itself as a main dealer for Epson, Lexmark, Oki, Sharp, Toshiba and HP, and as a trusted reseller for other manufacturers.

Specific lines highlighted include Epson heat-free multifunction printers, which the company says print in under five seconds without warm-up, and the Toshiba range up to the e-STUDIO5008LP series with erasable print technology. The range also extends to large format office and design printers, plotters, label and barcode printers, and high-end finishing capabilities.

Managed print, leasing and cost control

MiD offers a managed print service advertised from 0.21p per copy, presented as a way to reduce the time and money spent on printing. Account managers build total cost of ownership proposals, with finance leasing and managed print options adapted to the customer's budget. The company also states that it can help businesses save up to 80% on printing costs.

Device selection is based on factors such as the number of employees, available office space and required features, with the aim of matching current and future requirements regardless of organisation size or sector.

IT, software and document management

Beyond hardware, the company provides IT support and consultancy, document management systems and OCR scanning, from simple scanning to full digital document management. These services sit alongside the print estate and are aimed at organisations seeking to integrate document workflows with their office technology.

Visual solutions and interactive displays

MiD supplies audio-visual products including 24/7 displays and video walls for retail, and interactive touchscreen displays for business. The interactive range includes Tiny Tablets for nurseries, pre-schools and primary schools, offering multisensory play and educational resources, and Tiny Tablets for Seniors, interactive touchscreen tables designed for care homes, day centres and hospitals. Visual communication products from NEC, Sharp and Toshiba also appear in the catalogue.

Service network and engineering capacity

Customer service is organised from the company's headquarters in Sheffield, with regional operations centres in Nottingham, Leeds, Manchester and Teesside. MiD states that its qualified Sharp and Toshiba field engineers maintain more than 1,200 customer machines nationwide, and it advertises a four-hour response rate through its telephone helpdesk, which also handles toner orders and fault reporting.

Sustainability and dealer programmes

The company lists sustainable business practices and a toner recycling service among its offerings, and refers to LGEM and main dealer discount programmes. It also publishes regional sales and service coverage for Birmingham and the South, Leeds and Yorkshire/Humber, Leicester and East Midlands, Manchester and North West, and Teesside and North East.