Turners Accident Repair

Turners Accident Repair: vehicle accident repair across the North of England

Turners Accident Repair is a family-run accident and repair business established in 1969. The company states that it works with some of the UK's major insurers and fleet providers as well as with the general public, and that it provides accident repair services for cars and other vehicles across the North of England. Its workshops are described as purpose-built, high-tech bodyshops, supported by investment in current vehicle repair techniques.

The business was started by Terry Turner in 1969 and is now run by Stuart Turner, who took over when his father retired and works alongside his own son, Tom, also a company director. The company presents this continuity as the basis of its reputation for quality repairs and service across its sites.

Accident repair, fleet work and insurance claims

The service range is organised around three main areas:

• Accident repair: repairs carried out in equipped workshops, aimed at returning the vehicle to the road as soon as possible.
• Fleet services: accident repair solutions for corporate fleet owners, including well-known and high-profile fleets, a line the company says it has handled for many years.
• Insurance claims: repairs for customers referred by their insurance provider.

Turners describes itself as a trusted partner for many major UK insurance companies for vehicle accident repair provision, and points to the longevity of its corporate client contracts as evidence of its standing with fleet customers.

Quality standards and technician accreditation

The company holds BS 10125 and states that all of its technicians are fully ATA or NVQ accredited. It links these credentials to the quality and speed of its repairs, including work on business fleets. The workshops are presented as using the latest repair methods and equipment.

Repair tracking and customer communication

Customers can follow the progress of a repair through a combination of modern and traditional systems. Turners offers regular updates by telephone, text message or email, or alternatively online tracking facilities that customers can check themselves if they prefer that method. A dedicated repair tracking option is available from the site.

Complaint handling and post-repair surveys

The company states that complaints are an exception rather than the norm in its business, but that it logs and tracks every complaint received and treats them as a tool for improving its services, aiming to resolve them as swiftly as possible. It also carries out surveys at the end of each repair for customers who have supplied an email address, recording and monitoring comments and scores to help develop the business.

Waste management and environmental practice

Turners sets out a corporate social responsibility position in which it considers the impact of its activities on customers, its team, the wider community and the environment. It notes strict legislation on waste management in the automotive industry and states that it works closely with its waste management company to comply, including recycling of plastics, cardboard, solvents and oils.

Locations and customer feedback

The company operates sites in Selby, Doncaster, Sheffield, Leeds, Ripon and Durham, plus a Doncaster Rapid Centre. Customer comments published on the site, dated between May and June 2025, refer to fast and efficient service, polite staff, clear communication during repairs and, in one case, a turnaround of eleven days that the customer attributed to the Easter holidays. The site also directs readers to reviews on Trustpilot.