AMCO Security

AMCO Security: monitored alarms and CCTV with LiveTalk audio response

AMCO Security is a family-owned UK company specialising in monitored burglar alarm systems and monitored CCTV. Its core differentiator is LiveTalk, an audio-response monitoring service that allows operators to listen into a property and speak to intruders through a speaker microphone when an alarm is activated. The company presents itself as the UK's leading alarm monitoring company and states that its systems are 100% insurance compliant.

The service is aimed at both homeowners and businesses. AMCO describes commercial intruder monitoring and home alarm monitoring as part of its offer, and says it has teams located across the UK, including London, Birmingham, Leeds, Liverpool and Manchester.

How LiveTalk monitoring works

According to the company's description, the process follows a fixed sequence after an intrusion:

• Twenty seconds after alarm activation, AMCO listens into the property via a microphone.
• Five seconds later, staff verbally challenge the intruder through a speaker microphone installed in the property.
• Ten seconds after that, AMCO alerts the police directly.

The company presents this audio challenge as a way to startle and deter intruders before police are called. A demo of the LiveTalk alarm monitoring service is available on the website.

Alarm systems and insurance compliance

AMCO supplies monitored alarm systems that include Smart Alarm functionality. Every system is described as coming with an SSAIB certificate of conformity and two alarm maintenance checks per year, which the company states are required for insurance compliance. The catalogue also lists wired alarms, wireless alarms and an alarm upgrade option.

For customers who already have an alarm, AMCO offers a monitoring upgrade to add LiveTalk audio-response monitoring to an existing system.

CCTV and additional security products

Beyond intruder alarms, AMCO provides monitored CCTV systems that allow activity on a property to be monitored and recorded 24/7. The product range also includes CCTV upgrades, exterior alarms, a Lone Worker solution and access systems.

Buying process and company approach

AMCO states that it handles 99% of its quotes by phone, a method it says saves time and avoids the high-pressure sales techniques of other alarm companies. The company describes itself as knowledgeable, friendly and helpful. Prospective customers can request a quote through the website or by phone.

The site also lists a seasonal promotion: a spring offer of up to £100 off installation cost, described as available for a limited period.

Company details

AMCO Security Limited incorporates The Alarm Monitoring Company Limited and is registered under company number 3133703. The business presents itself as a UK-wide provider of home alarms and business security, with monitored alarm systems and monitored CCTV as its main specialities.