DEOS Group

DEOS Group: managed print, office supplies and fitout from Hampshire

DEOS Group.co.uk Ltd is a supplier of office technology, supplies and furniture that has been trading since 1978. The business was founded by David and Eileen Smith and remains in family ownership. Its head office is at DEOS House on the Romsey Industrial Estate in Hampshire, and the company states that it also operates from London and Peterborough. It describes itself as one of the largest office solutions providers on the south coast of England.

The company is organised into four divisions: office stationery, bespoke office design, environmentally oriented office products under The Green Office, and Managed Print Solutions. Its stated focus is documentation management and workspace planning and design, delivered through what it presents as sustainable and cost-effective solutions.

Managed print services and controlled printing

The core service is managed print, built around what the company calls Controlled Print Solutions. Within this framework it addresses document scanning, document storage, document reduction and document management, together with workflow processes tailored to each client.

• Document security: controlled and secure printing intended to protect client and staff confidentiality, presented as also carrying cost benefits.
• Energy efficiency: the company argues that savings on output charges can be offset by higher electricity consumption of devices, and points to Blue Angel certified equipment as an energy-efficient option.
• Cost control: shorter-term agreements, regular technology refreshes and solutions that provide a complete audit trail and accountability.
• Hardware supply: provision of printing machines matched to the requirements of each business, with the aim of keeping in-house printing overheads under control.

Sector-specific print programmes

DEOS Group packages its managed print offer for three sectors. For hospitality, it emphasises speed, reliability and solutions that free staff to concentrate on client-facing matters. For retail, it highlights print on demand in store and the production of localised, store-centric marketing. For education, it frames print and technology as learning aids for students.

Office fitout, design and supplies

Beyond print, the company provides a full office planning, design and fitout service, positioning an improved workplace environment as a factor in staff wellbeing and productivity. It also supplies office stationery and general office products, and runs The Green Office division for environmentally friendly office products. The company additionally maintains a Green Office Division page referencing a tree-planting figure of 3,467 trees.

Service model and technical support

Machine fault reporting is handled directly by the company's own technical department rather than through call centres. Calls are answered by a manufacturer-trained engineer who attempts to resolve the issue by telephone; if that fails, a service call is logged and attendance is guaranteed within the SLA guidelines set out in the customer's contract. The company links high client retention, which it places in the high 90s percentage range, to this attention to detail.

Company history and staffing

Originally based solely in Southampton, the business expanded to London and Peterborough. It reports an average staff tenure of over 13 years, with many employees exceeding 25 years and some more than 30. For the financial year ending March 2017 it reported a 30% increase in turnover on the previous year and budgeted for further growth of 20%. The company is registered in England & Wales under number 107 588 67, with its registered office at the Romsey address.