OurDeal

OurDeal: refurbished Apple devices sold online in the UK

OurDeal is a British online retailer focused on renewed Apple hardware. Its catalogue covers MacBooks, iMacs, iPads, iPhones, Apple Watches, other smartwatches, headphones and earphones, aimed at buyers looking for Apple equipment for work, study or everyday use at prices below the original retail figures shown on the site. The store presents itself as an "Apple Refurbished Store" and describes its team as "advanced refurbishers of all things Apple".

Orders placed online are followed up through a support option linked to the customer's account for delivery questions, technical help or returns.

How the renewed process is organised

The company explains a four-step method applied to the devices it sells:

• Inspect and select: identification of the model, verification of specifications and assessment of condition.
• Test and prepare: checking of the relevant functions and preparation of the device for its next owner.
• Check and grade: assignment of clear cosmetic grades so buyers can choose the finish that matches their budget.
• Pack and protect: final checks, careful packaging and inclusion of a free one-year warranty.

Condition grading is presented as a central part of the buying decision: the store invites customers to compare cosmetic grades and weigh appearance against value. The checks are described as tailored to each device and its features rather than a single uniform protocol.

Product range and catalogue examples

The catalogue is organised by product family, with dedicated sections for MacBooks, iMacs, iPads, iPhones, Apple Watches, smartwatches, headphones and earphones. Listings show the model, processor, memory, storage and colour, alongside the original price and the discounted price.

Among the MacBooks shown at the time of writing were a 13-inch MacBook Pro 2019 with Core i5 at 2.4GHz, 8GB RAM and 2TB SSD in silver, and a 13-inch MacBook Air 2020 with Core i3 at 1.1GHz, 8GB RAM and 2TB SSD in gold, with advertised reductions of 82% and 72% respectively against the original prices. The iPad section included a 13-inch iPad Pro 2024 with Wi-Fi and Cellular and 256GB in black, and a 12.9-inch iPad Pro (2022, sixth generation) with 1TB, Wi-Fi and Cellular, in Space Gray. In iPhones, the listings ranged from an iPhone 13 Pro 128GB in gold to an iPhone 15 Plus 512GB in green with physical SIM and eSIM, and an iPhone 15 Pro 128GB in black titanium with dual eSIM.

Because stock and pricing change, the specific models, configurations and discounts above reflect what the store displayed when this profile was written.

Warranty, returns and delivery

Every device is advertised with a free one-year warranty. The store also states a 30-day money-back guarantee and free delivery within the UK, described in its messaging as free UK mainland delivery. Delivery information and the returns policy are published as separate sections of the site.

Buying advice and customer support

Beyond order processing, OurDeal positions its sales team as an advisory service for customers who are unsure which model fits their needs. The site suggests explaining what the device will be used for and the intended budget so the team can help compare models, specifications and condition grades, and gives examples such as choosing between a MacBook and an iMac or deciding how much memory is required. For messages to be handled efficiently, it asks customers to include the product name or link, their budget and their main intended uses.

After-sales matters are routed through the support option attached to each order, which links the enquiry to the relevant order and team. The site also displays an "Excellent" customer review rating, without specifying in the material reviewed which platform produced the score.