Complete RPI

Complete RPI: UK letting agency for overseas landlords

Complete RPI is a letting agency that manages residential property across the UK, excluding Scotland. Its stated specialisation is servicing overseas clients who own UK property, and it presents itself as a single point of contact for landlords based outside the country. The agency reports having landlords in 28 countries and more than 24 years of experience managing properties UK-wide.

Rental income optimisation and re-letting

One of the agency's core services is rental income optimisation: it states that it proactively seeks to increase the rent of a property at relet and renewal, starting the process early to avoid void periods. It also claims to maintain a database of tenants ready to occupy properties.

Consolidation of UK buy-to-let portfolios

For overseas landlords with multiple properties in different parts of the UK, Complete RPI offers to streamline and consolidate the portfolio under one point of contact, regardless of where the properties are located in the UK (excluding Scotland). The service includes monthly financial reporting and is presented as a way to save time and money.

Communication and response times

The agency says it has broken down departmental silos to ensure internal communication, so that every team knows the status of a property and landlords are kept informed without having to chase answers. It also states that landlord and tenant concerns are addressed within the same day they are reported.

Professional regulation and compliance

Complete RPI is a member of ARLA Propertymark, the Association of Residential Letting Agents. According to the information provided, membership is granted after a vetting process and requires adherence to a nationally recognised and audited Code of Practice. The agency states that it complies with the latest property laws as a Propertymark member and provides expert guidance to landlords on the nearly 150 laws affecting tenancies. It also mentions being covered by indemnity insurance and safeguarding client money under the Propertymark Client Money Protection (CMP) Scheme, which allows landlords, tenants and other clients to claim compensation.

Staff training and development

Staff complete at least 12 hours of Continuing Professional Development (CPD) each year to stay informed on industry updates, with the aim of achieving ARLA membership after passing qualifying exams.

Client feedback

The website displays a Google rating of 3.8 stars based on 406 reviews, described as "GOOD". Individual reviews mention staff members by name and highlight responsiveness, assistance with remote property management and support for tenants and landlords. These are individual experiences and are not presented as a general assessment of the agency's performance.