Horizon Management

Horizon Management: residential block management for leasehold buildings

Horizon Management is a managing agent focused on residential blocks held under leasehold. The company presents its work around three pillars it states explicitly: proactive repairs, transparent financial reporting and design consultations intended to improve efficiency and resident satisfaction. Its client base spans leaseholders and freeholders as well as Residents' Management Companies (RMCs) and Right to Manage (RTM) companies.

The firm describes itself as a member of RICS, TPI, PRS and CMP, and frames financial transparency as a core commitment, presenting service charge accounting as an area where residents should be able to see how funds are allocated.

Services offered to leaseholders and freeholders

The service list published on the site covers several distinct areas of leasehold administration and management:

• RTM consultancy for leaseholders pursuing Right to Manage.
• Support for RMCs and RTMs already running their own buildings.
• Tribunal-appointed manager work.
• Services aimed at property developers.
• Company secretarial services.
• General block management for freeholders.

Alongside these, the company operates a resident-facing customer centre with dedicated channels for reporting a repair, requesting a parking permit, requesting a meter reading and registering with Horizon.

Communication and problem solving

Horizon Management positions responsiveness as central to its model, describing a customer-centric approach intended to resolve urgent repairs and ongoing maintenance quickly. It also emphasises open communication on service charge calculations and supplier selection, with the stated aim of keeping residents informed and involved in decisions affecting their block.

Guidance material for leaseholders

The company publishes a management guide and a separate document listing 25 points leaseholders should know, both offered as downloads. It also maintains an advice library and a news and insights section; one published item covers reinstatement cost assessments for residential property management, addressing the insurance valuation responsibilities of property managers, freeholders and residents' management companies.

Accreditations and professional standing

The site states membership of RICS, TPI, PRS and CMP. These affiliations are presented by the company as the basis for its approach to financial control and professional responsibility.