Water Damage Repairs

Water Damage Repairs: restoration and insurance claims across the UK

Water Damage Repairs works with homeowners and business owners who have found water damage in their properties. The company describes an end-to-end service that runs from the first survey through to insurer-approved repairs, with the stated aim of restoring the property quickly and with minimal disruption. Its coverage is presented as UK-wide.

The firm states that it is authorised and regulated by the Financial Conduct Authority and that it has settled more than 1,500 claims. It presents itself as a single point of contact for the whole process, with a dedicated claims handler assigned to each case.

Types of water damage handled

The service range covers the main causes of domestic and commercial water loss. According to the company, this includes:

• Escape of water
• Flood damage
• Storm damage
• Sewerage and drain overflow
• Water damage caused by firefighting

The restoration process

The company outlines a sequence of works that typically begins with rapid water extraction to limit further damage. This is followed by industrial-grade drying and dehumidification of the affected areas and antimicrobial cleaning to reduce the risk of mould. The final stage is the repair and reinstatement of floors, walls and fixtures.

Leak detection and trace and access

For leaks that are hard to locate, the company operates a division called Leak Tracers Direct, which can connect clients with a specialist engineer to trace and access the leak. The firm notes that insurers will not accept a claim for water damage repairs until the cause has been found and verified as an insured peril.

Structural drying

Professionally accredited drying technicians carry out structural drying and moisture remediation to prevent secondary damage such as mould or material deterioration. The technicians also record the electricity consumed by the drying equipment so that these costs can be reclaimed from the insurer.

Handling the insurance claim

The FCA-regulated claims team presents the buildings claim and negotiates with the insurer. Once the claim is settled, the company's tradesmen carry out the repairs. The firm states that its service is free to the client provided the client lets it carry out the approved repairs, and that the invoice for those repairs is sent directly to the insurer rather than to the policyholder. The only cost the client is said to pay is the excess on the policy. The company also keeps the insurer's file open until all agreed works are completed and signed off.

Unlike loss assessors, the company carries out the approved repairs itself and manages the repair process through to completion. It argues that water damage claims commonly lead to damage being undervalued, repairs starting before thorough drying has taken place, or claims being settled before the full impact of moisture is understood. It cites a 2025 super-complaint filed with the FCA by the consumer organisation Which? over failings by UK insurers, including delayed payouts and unfairly rejected property damage claims, as context for its approach.

Team and practical questions

The company names Tanbir Sidhu as Head of Business Development, Tom Higgs as Head of Contracts Management & Surveying and Matthew Farthing as Claims Manager. It states that it is available 24/7 so that clients do not face insurers alone.

On practical matters, the firm explains that most home insurance policies cover water damage from sudden one-off events such as a burst pipe, drain blockage or leak, while damage from neglect or gradual leaks is usually excluded. It notes that restoration time depends on the extent of the damage, ranging from a few days for minor repairs to several weeks for severe cases, and that a timeline is given after the initial assessment. Where a property is deemed uninhabitable because sleeping, cooking or bathing facilities are unavailable, the company says it will assess the situation and negotiate cover for alternative accommodation.