Supplement Solutions

Supplement Solutions, equine supplement specialist in Great Eccleston

Supplement Solutions is a Lancashire-based retailer focused on equine supplements, wormers and health care products. The company states it was founded in 2004 and describes itself as a BETA award-winning retailer and as the UK's largest equine supplement specialist, a claim that reflects its own presentation rather than an independent ranking. Its catalogue is presented as spanning more than 200 brands and around 4,000 products.

Beyond the online shop, the business operates a showroom where customers can collect orders, view products and arrange a consultation. It is a Retail Member of the British Equestrian Trade Association.

Equine range organised by health need

The equine catalogue is grouped by categories that follow the animal's care needs rather than by product type alone. The listed sections cover blood and immunity, joints and mobility, digestion and gut, hooves and laminae, respiration and lungs, skin, coat, mane and tail, muscle and bone, weight and condition, calming and behaviour, hormonal support, detox and liver, electrolytes and water, energy, vitamins and minerals, and tendon and leg therapy and massage.

Other equine categories address practical stable and competition needs: boots and chaps, breeding and youngstock, clipping and trimming, clothing and merchandise, first aid, fly control, grooming and plaiting, leather care, shampoo and stains, treats, licks and toys, and everyday essentials for field and stableyard.

Worming and parasite control

Worm control is treated as a distinct area of the business. The site maintains a worming hub with guidance on testing, treating and preventing worm burdens, and offers an Annual Strategic Worming Programme priced at £200.00 in the catalogue at the time of writing. The company also sells horse wormers and worm testing alongside the programme.

Products for dogs, cats, small animals and farm livestock

The range extends beyond horses. For dogs, the catalogue lists bathing and grooming, clipping and trimming, dental care, digestion, eyes and ears, fleas and ticks, joints and mobility, skin and condition, intestinal hygiene, home and kennel, veterinary and first aid, wormers, and calming and behaviour products. For cats, it covers bathing and grooming, dental care, digestion, fleas and ticks, joints and mobility, general health, veterinary and first aid, wormers and calming and behaviour. Small animal lines are also listed, together with a farm section covering poultry and game, dips and disinfectants, and livestock.

A separate human section offers calming, joint and mobility, and skin products, plus clothing and merchandise.

Brands stocked

Among the brands named by the retailer are Audevard, Equilibrium, Global Herbs, Hilton Herbs, Horse First, Leovet, Liveryman, NAF, NutriScience, Protexin, Westgate Labs and Science Supplements. The brand menu also lists Animalife, BETTALIFE, Barrier, Carr & Day & Martin, Cavalor, H Bradshaw's, Coligone, Dodson & Horrell, Equine America, Equine Herbology, Feedmark, Foran Equine, Keratex, Kevin Bacon's, Likit, Nettex, Omega Equine, Equine Radiance Gold, Succeed, TRM, Veredus and VetPlus, with an A–Z list giving access to 187 brands.

Ordering, delivery and loyalty

Orders can be placed through the website at any hour, every day of the week, with several payment and delivery methods. The store advertises free UK delivery on orders over £75, subject to exclusions, covering UK mainland and, for orders to the Highlands and Islands under 2.75 kg, and offers Standard, UK Priority and Urgent dispatch options. International shipping is available to more than 35 countries.

Opening an account automatically enrols customers in the company's own loyalty scheme, with points that can be redeemed against merchandise. Separate loyalty schemes run for participating brands, including Audevard, BETTALIFE and NAF.

Advice and editorial content

The retailer positions its staff as Supplement Specialists who answer customer questions by telephone or through the contact page. The site also publishes guidance on supplement safety, including feeding during competition, pregnancy and health conditions, and maintains a news section with articles such as a guide to fleas in dogs and cats, a guide to horse fly prevention and bites, and a piece on strategic worm control. Customer feedback is directed to Trustpilot, where reviews of the service and of individual products can be left.