iFixTech

Independent computer and Mac repair in Poole

iFixTech is a computer repair workshop based in Poole, Dorset, operated by Paul Betteridge as owner and technician. The business handles repairs personally rather than through a team or agency, covering Windows desktops and laptops, Apple MacBook and iMac hardware, custom PC builds, and managed IT support for home users and small businesses. Its service area extends across Poole, Bournemouth, Christchurch, Wimborne, Wareham, Blandford Forum, Swanage and the wider county of Dorset.

Betteridge describes 30 years of experience in software development, website and app creation, alongside more than 20 years of high-end diagnostic electronics and Mac repair work. He is listed as an Apple Independent Repair Provider, which the site presents as the basis for handling complex out-of-warranty Mac diagnostics, including logic board faults.

Repair services for Windows and Apple devices

The workshop covers a broad set of hardware and software faults. For Windows desktop PCs and towers, it addresses power issues, boot failures and hardware crashes. Laptop repairs include screen replacements, battery swaps and keyboard repairs for brands such as Dell, HP, Lenovo and ASUS. On the Apple side, the business specialises in MacBook Pro, MacBook Air and iMac diagnostics and repairs, including eligible out-of-warranty work.

Other services listed include SSD and RAM upgrades, which the site says can increase speed by up to 10 times compared with a new machine; virus and malware removal, described as deep cleans targeting spyware, ransomware and performance-sapping malware; and specialist data recovery and transfer. The workshop also handles gaming PC repairs and slow computer repair.

Custom PC builds for trading and gaming

iFixTech designs, builds and stress-tests bespoke desktop computers. Two configurations are highlighted: custom trading PCs and bespoke gaming PCs. The trading builds are presented from the perspective of an active trader, with support for multiple monitor displays, stable chart feeds, parallel processing and quiet operation. Gaming builds are oriented towards smooth gameplay, fast load times and cooling systems designed to prevent overheating during long sessions.

Software, web and app development

Beyond hardware repair, the business offers bespoke software development drawing on three decades of coding experience. The services listed include enterprise-grade web applications, lightweight business databases, custom databases and SQL CRM systems, REST APIs and cloud architecture, responsive web portals, and SEO-optimised web pages. Native and mobile applications, API integrations and automations are also mentioned. The site frames this work as a direct partnership with a developer who owns the process, without templates, outsourced contracts or agency bureaucracy.

Managed support plans

For home users and small businesses, iFixTech offers professional support plans covering monitoring, maintenance and backup of devices where supported. The plans include managed antivirus with remote security monitoring, automated cloud backup options, and remote assistance for software issues. The site notes that support plans are subject to a fair usage policy and that managed services require a stable internet connection. It also states that antivirus, monitoring and backup tools reduce risk but do not guarantee full protection against all threats or drive failures.

How the repair process works

Customers begin with an online repair enquiry describing the device and its symptoms. Betteridge reviews the issue personally and responds with advice and parts options. If workshop diagnostics are needed, he then provides drop-off instructions. The workshop address is not published directly online; it is shared after the enquiry is reviewed. A fixed diagnostic fee of £49 applies to physical inspection and testing, and this amount is deducted from the repair bill if the work proceeds. Quick fixes under 15 minutes are often covered by that initial charge. Most software jobs and upgrades are completed in 24 to 48 hours, while hardware repairs depend on parts availability, with a realistic timeline given once the machine is seen.

An interactive triage tool

The website includes an interactive repair triage tool that asks users to select their device type — Windows laptop, Windows desktop PC, Apple MacBook, Apple iMac, gaming PC or other — and describe symptoms. The enquiry is then reviewed personally, with estimated costs and advice returned to the customer.