CityLets Plymouth

CityLets Plymouth, an open plan lettings agency in Plymouth

CityLets Plymouth presents itself as an "Open Plan Agency", a positioning it uses to distinguish itself from most agencies. In its own description, the emphasis is on finding the right property for each enquiry rather than finding tenants for a fixed list of properties. The agency works across student, graduate, family and professional lettings in Plymouth and states that it partners with portfolio owners, other agents and developers.

The site organises its activity around four tenant profiles —students, graduates, families and professionals— and a separate track for landlords. It also lists broader property functions such as homes and residential, rooms and student accommodation, freehold management, and sales and sourcing.

Student accommodation and house hunting

Student lettings are a central part of the offer. CityLets states that it looks after and partners with all student property styles, from en suites and apartments to studios and shared houses. It handles both group searches, where friends look for a house together, and individual room searches. The site frames the service around studying in Plymouth and living in what it calls an exciting and smart place.

A property search tool on the site lets users filter by tenant type (students, graduates, families or professionals) and by number of rooms, with options running from one bed up to fourteen beds. The homepage also includes a prompt aimed at students looking for accommodation for September.

Graduates, co-living and professional lets

For graduates, the agency markets graduate houses and co-living properties as a step towards independent working life in the city. It says its letting formats can accommodate people searching alone, with friends, or alongside other graduates, professionals and students.

Professional lets range from standard homes to a co-living portfolio in which bills and council tax are included. CityLets describes this all-inclusive format as a way to simplify renting for professionals and says the co-living accommodation covers shared houses and apartments at a range of budgets. It also mentions long-term, contract and shared project accommodation as requirements it can handle through its portfolio and city partners.

Families and property sourcing

The family service is presented around Plymouth as a place to live, with the agency stating it has helped hundreds of families find a home. Families can be matched with properties already available or with homes sourced through the agency's city partners. CityLets describes advising on the different areas of family life as a key part of the search.

What the agency offers landlords

For landlords, the open plan model means the agency is not confined to a single channel for filling properties and works in partnership with portfolio owners, other agents and developers. CityLets says its online and live sales methods allow it to operate without exclusivity clauses or tight contractual agreements, an approach it presents as benefiting tenants and partners alike.

The agency states that it combines the speed, security and efficiency of a modern online agency with traditional values, tangible enquiries and customer service. Its stated property functions cover residential, student, graduate and holiday letting services, with the aim of identifying and delivering each property's best potential and returns. It also describes fully managing homes, finding places through partner agents and managing investments, with partner and tenant satisfaction as a constant focus.

Client feedback shown on the site

The website reproduces testimonials from students, graduates, professionals and a landlord. They refer to named team members, to responsiveness to calls and messages, to repairs being handled within a couple of days, and to a landlord who used the agency to manage several properties and later sold one through Citysales. These are individual accounts published by the agency, not an independent assessment.

Office and company details

The contact section gives the address Beechwood House, Beech Avenue, Plymouth PL4 0QQ, alongside a city central office that the site invites people to visit. The footer lists an Ombudsman reference, E01242, and a VAT number, GD381953076. The site also refers to partner businesses and functions beyond letting.